Personal Lines Account Manager (Palm Coast, FL)

Personal Lines Account Manager

About the Role

Responsible for overseeing client service and communication, ensuring excellence in every interaction. The position is 5 days in office at our Palm Coast, FL office.
Key Responsibilities

Maintain records, review and bind renewals, remarket, quote, and bind additional lines of business
Ensure client assets are protected through comprehensive insurance products and eliminate coverage gaps
Work with underwriters to find creative solutions for customer needs
Track expiration, past‑due renewals, and A/R reports to ensure timely servicing
Create and distribute client invoicing for new business, renewals, and premium‑bearing endorsements; collect outstanding balances
Facilitate client claims processes as needed
Ensure productivity, efficiency, quality, and service standards are met; recommend corrective actions when appropriate
Maintain transparent communication with supervisor regarding obstacles and performance expectations; seek and implement performance coaching
Work with commercial sales personnel to develop solutions for mutual clients
Champion IOA core values and demonstrate integrity and leadership
Ideal Candidate Qualifications

5+ years of industry experience
State required active licensing
Exceptional customer service and communication skills
Strong multi‑tasking, organizational, delegation, and decision‑making skills
High accuracy in handling large work volumes
Proficiency in MS Office (Outlook, Word, Excel)
High School diploma (or equivalent)
What We Offer

Competitive salaries and bonus potential
Company‑paid health insurance
Paid holidays, vacations, and sick time
401(k) with employer match
Employee stock plan participationProfessional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
Salary

The expected pay range for this position is $50,000 to $60,000 per year, depending on experience, relevant skills, and geographic location.
Equal Opportunity Employer Statement

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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