Account Manager, Corporate Subscriptions (SMB)

Job Summary

Our corporate subscriptions team is seeking an account manager to drive customer retention and revenue expansion for small to medium‑size business accounts.
Responsibilities

Drive renewals, reduce churn and upsell where appropriate within assigned account base.
Act as a trusted advisor and maintain regular communication with customers.
Generate and qualify leads through networking, cold‑calling, and inbound marketing efforts.
Negotiate and close deals to meet and exceed revenue targets.
Conduct virtual and in‑person meetings with clients to establish relationships and drive new opportunities into pipeline.
Manage pipeline via Salesforce.
Provide training, resources, and best practices to maximize adoption.
Address customer concerns and challenges proactively to drive future retention and growth.
Achieve individual revenue targets.
Gather customer feedback to enhance new product development.
Advocate for customers internally by working with product, support and marketing teams.
Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline.
Stay up‑to‑date on Dow Jones suite of enterprise subscription solutions.
Qualifications

Minimum 4+ years of experience in subscription‑based sales or enterprise account management.
Strong ability to build and maintain relationships with clients.
Experience acting as a trusted advisor to ensure customers maximize the value of the product.
Ability to stay up‑to‑date on product offerings, specifically Dow Jones enterprise subscription solutions.
Proficiency in Salesforce or other customer success platforms.
Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements.
Compensation

Base Pay Range: $100,000.00 – $125,000.00
Benefits

Comprehensive Healthcare Plans (Medical, Dental, Vision)
Paid Time Off
Retirement Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, please email us at talentresourceteam@dowjones.com and put "Reasonable Accommodation" in the subject line.

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