Sr Program Manager - HCS Strategy & Operations

Sr Program Manager, HCS Strategy & Operations

The Sr Program Manager, HCS Strategy & Operations, is responsible for leading the development, execution, and management of complex, high-priority programs and initiatives across Healthcare Services (HCS). This role focuses on driving programmatic support for Care Management, Utilization Management, and Behavioral Health, ensuring strategic business initiatives are translated into clear execution plans, implemented effectively, and delivered with discipline and consistency.
DUTIES/RESPONSIBILITIES

what you will be doing (top five):
Overall program ownership and management key programs, focusing on both short-term initiatives and long-term strategic direction and objectives for the programs.
Highest level program manager for projects applying project management expertise to ensure that workflows, processes, risks, communications, resources, and quality are managed appropriately within Point32Health to support programs and projects, at various levels (for example, business and regulatory levels).
Lead work effort to implement strategic and business initiatives.
Other duties and projects as assigned.
QUALIFICATIONS

what you need to perform the job
Certification and Licensure
Education
Required: bachelor's degree
Preferred: master's degree
Experience
Required: (minimum) 5-7 years of professional experience
Preferred: 10 or more years' business or industry experience. 8 + years of program management experience, including leading the most cross-functional high-level initiatives.
Significant business process and project management experience related to the implementation of healthcare insurance business applications and products using industry-standard project and program management tools and techniques with established track record.
A proven ability to meet deadlines is also required.
Skill Requirements
Ability to thrive in a matrix-management, hands-on environment that demands a consultative approach and solutions that span multiple environments in a business area.
Outstanding communication and relationship management skills required, including the ability to effectively manage difficult group dynamics to effectively reach a positive outcome; very strong situation leadership skills.
Excellent human resource management skills, ability to oversee team of project managers as part of the overall program
Highly developed oral and written communication skills, ability to communicate with and influence internal and external constituents at all levels with confidence.
Highest level presentation skills including ability to interface and "sell" new programs and changes to existing programs to a broad range of internal and external contacts, as necessary. Ability to interact with confidence with external and Point32Health senior management.
Strong negotiating, influencing, and advocacy skills, ability to lead others both internally and externally to ensure the success of the program.
Ability to navigate political issues using advanced organizational (Point32Health) knowledge.
Must be flexible and a proponent/champion of change, able to conceptualize and envision the impact of change, and propose new ways to do business.
Must be an accomplished multi-disciplinary team-leader and team-builder with hands-on style. Ability to lead teams whose members have diverse professional and educational backgrounds, and to effectively manage difficult group dynamics to effectively reach a positive outcome.
Ability to balance strong leadership on day-to-day program management and significant issues while also aligning with program director's broader needs and vision for the program.
Ability to present technical information in a way that establishes rapport, persuades others, and gains understanding.
Requires the ability to maintain effective and productive peer relationships. Must have the ability to motivate fellow employees by fostering team spirit, an attitude of cooperation, and a commitment to the organization. Requires well-developed interpersonal skills to act in the capacity of liaison to the user community.
Possess strong influencing and situational leadership skills with the ability to manage and motivate both direct and non-direct reports. Must have a demonstrated ability to obtain the confidence and trust of non-reports, resulting in high commitment and cooperation.
WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS (include special requirements, e.g., lifting, travel):
Must be able to work under normal office conditions and work from home as required.
Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
May be required to work additional hours beyond standard work schedule.
Salary Range
$116,171.17 -$174,256.75
Compensation & Total Rewards Overview
The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.
Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:
Medical, dental and vision coverage
Retirement plans
Paid time off
Employer-paid life and disability insurance with additional buy-up coverage options
Tuition program
Well-being benefits
Full suite of benefits to support career development, individual & family health, and financial health
For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/
We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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