Video Communications Engineer

Department

12221 Enterprise Corporate - Architecture and EHR Infrastructure Services

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details

Monday through Friday - 1st Shift, primarily, but may be required to work extended hours during the week and weekends as needed

Pay Range

$35.50 - $53.25

Major Responsibilities
Ability to travel to and support all Advocate Health locations.

Completes assigned tasks without supervision.

Navigate ServiceNow and complete tickets involving work across multiple applications within SLA intervals. Engage senior level engineer as needed. Ability to understand procedural documentation and offer insightful process improvement recommendations.

Facilitate and deliver end‑user training to enhance user adoption and proficiency. Identify opportunities to streamline and enhance the training process, improving the overall user experience.

Collaborate with the team in planning and preparing for the execution of technology solutions with minimal supervision and guidance.

Able to interact with business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative with little supervision and guidance.

Involved as part of a team that includes our vendors and other technical teams in creating an architectural design that can produce a bill of materials to provide a budget estimate for our customers.

Lead and supervise the implementation of new technologies and equipment related to video conferencing, telehealth and digital media services.

Configure dial plans, call policies and service maintenance within Cisco and Polycom UC infrastructures. Operate Crestron AV control systems, Cisco and Polycom codecs, MCU, gatekeepers, B2B servers and associated AV equipment. Participate in designing AV conference room technologies and facilitate proper equipment placement to meet the needs of the business.

Manage the implementation and maintenance of databases and directories associated with video conference services for existing and new users. May install or assist vendors with the installation and maintenance of software and hardware systems related to UC technologies. Perform various system upgrades and preventative maintenance tasks.

Maintain a robust knowledge of current, future and emerging technologies and introduce key stakeholders to the technological capabilities and their application to further the strategic direction of the organization.

Education Required
Bachelor’s degree in Computer Science or related field (or equivalent knowledge).

Experience Required
Minimum of 3 years experience in video communications.

Knowledge, Skills & Abilities Required
Strong written and verbal communications.

Strong research, analysis, design skills.

Strong understanding of infrastructure components and programming requirements for those components.

Able to create basic architectural design documentation with some supervision.

Able to participate and interact with various teams during solution selection and design sessions.

Basic infrastructure knowledge in key solutions like DNS, DHCP, network layer, IP scheme, VOIP, server, storage and virtual technologies.

Physical Requirements and Working Conditions
Requires callback support on a regular basis.

Evening and weekend work.

Ability to lift up to 50 lbs.

Preferred Job Requirements
Preferred Certification/License/Registration
Microsoft Certified Professional Certification.

Preferred Education
BS in Computer Science, IT or related field.

Preferred Experience
5 years of video communications experience.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You
Compensation
Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training.

Premium pay such as shift, on‑call, and more based on a teammate's job.

Incentive pay for select positions.

Opportunity for annual increases based on performance.

Benefits and more
Paid time off programs.

Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability.

Flexible spending accounts for eligible health care and dependent care expenses.

Family benefits such as adoption assistance and paid parental leave.

Defined contribution retirement plans with employer match and other financial wellness programs.

Educational assistance program.

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full‑time, part‑time, per diem, temporary, etc.); please ask a recruiter for more information during an interview.

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