Associate Account Manager

Associate Account Manager - San Francisco
In this role, you will:

Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)

Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion

Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs

Secure deals and promotions to support the brands’ merchandising and marketing efforts

Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of:

Unique market insights (partner reports, competitive data, key performance drivers)

In-house revenue management tools (Rev+)

Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)

Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities

Self-service tools (Expedia Partner Central)

Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)

Guide and support Hotel Partners to deliver the best traveler experience

Promote self-service

Conduct regular self-learning to improve skills

Travel for partner visits 0-20% of the time

Experience and Qualifications:

0-2 years of experience in account management, partner/client success, consultative sales, or related field

Proficient in English language skills

Passionate about travel

Work independently and collaboratively with a diverse team

Possess a strong appetite for innovative technology, a fast-changing business environment, and data-driven decision-making

Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by TPM leadership team

Continue to follow up when facing testing situations

Present ideas and directives clearly and persuasively, both written and verbally

Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs

Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group

Possess a growth mindset, consistently using feedback to improve in role

Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style

Drive for results

The total cash range (inclusive of base salary and variable incentive target) for this position in San Francisco is $77,500.00 to $108,500.00. Employees in this role have the potential to increase their pay up to $124,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through Accommodation Request.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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