Inside Sales Coordinator - Customer Service

Description

POSITION OBJECTIVE
The Customer Service Inside Sales Coordinator position supports the overall Customer Service department by selecting, proposing, and delivering parts as technical solutions to customer needs. The CUS Inside Sales Coordinator role supports the company goals and values by exhibiting the following behaviors: excellence, quality of service, positive behavior, commitment, and accountability. As a member of the Mikron team, performance includes demonstration of the following accountabilities: communication, teamwork, and job knowledge.

DUTIES AND RESPONSIBILITIES

Identify obsolete parts in the field and provide quotes for technically sound replacements

Ability to accurately communicate technical specifications

Provide basic technical support to customers, with collaboration with suppliers if needed

Prepare, analyze, and present data used for department metrics

Continuously learn and expand knowledge of Mikron Automation products

Enter and process Sales Orders into an ERP System (SAP)

Update and maintain customer information in a CRM System (SalesForce)

Provide account support to support Customer Service Key Account Managers

Manage blanket and special orders

Communicate and coordinate with the appropriate personnel to process RMAs

Attend Team meetings to understand priorities

Performs other duties as assigned

COMPANY RESPONSIBILITIES

Keeps a customer focus when performing work

Strong verbal and written communication skills to both internal and external customers

Is always striving to better themselves by taking personal responsibility to learn and grow while helping the department adapt and grow while maintaining a positive and professional attitude

Maintains Customer Confidentiality

Must follow all Mikron Corporation Denver and customer policies and procedures

Values Teamwork and Collaboration

Well organized, high level of attention to detail and accuracy, prepared, and punctual

Positive attitude, demonstrating initiative, drive, and passion for the work

Respect for diversity with excellent intercultural communication skills, openness, and respect towards others

Seek professional resolution to inter-personal conflicts

Ability to give and receive feedback in a professional manner

QUALIFICATIONS, EDUCATION, AND EXPERIENCE REQUIREMENTS
Employment Qualifications

Must be eligible to work in the United States

Must have a valid state Driver license

Must be available to work overtime

Professional & Technical Education

3 years minimum related customer service in a manufacturing company experience

Other Job-Related Experience or Requirements

Ability to work hands on, as a team player as well as independently as needed

Strong computer aptitude with Microsoft Office Products

Familiarity with an ERP system, prior SAP Systems experience a plus

May be required to work off shift hours and holidays

Successfully perform “Main Responsibilities/Critical Tasks” items as described above within 6 months of hire date

PREFERRED QUALIFICATIONS

Knowledge of RFQ, PO, and invoicing processes.

SPECIAL SKILLS REQUIRED

Microsoft Word and Excel Experience

Company Offered Benefits

PTO

10 paid holidays (1-2 floating holidays depending on start date)

Parental Leave

Excellent Medical, Dental, and Vision insurance

Short Term Disability, Long Term Disability, Life Insurance & ADD

FSA, HAS

Employee Assistance Program

401k with matching up to 5%, immediately vested

Tuition and Continuing Education Reimbursement

Professional Growth Opportunities

Work Environment

Exposure to noise, vibration, temperature extremes, and clean room conditions.

Potential hazards include mechanical, electrical, chemical, laser light, and sharps.

*This job will close on 07/11/2026 all applications will be accepted through 07/11/2026*

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