Inside Sales Coordinator - Customer Service

Position Objective
The Customer Service Inside Sales Coordinator position supports the overall Customer Service department by selecting, proposing, and delivering parts as technical solutions to customer needs. The role supports the company goals and values by exhibiting the following behaviors: excellence, quality of service, positive behavior, commitment, and accountability. As a member of the Mikron team, performance includes demonstration of the following accountabilities: communication, teamwork, and job knowledge.

Duties and Responsibilities

Identify obsolete parts in the field and provide quotes for technically sound replacements

Accurately communicate technical specifications

Provide basic technical support to customers, collaborating with suppliers if needed

Prepare, analyze, and present data used for department metrics

Continuously learn and expand knowledge of Mikron Automation products

Enter and process Sales Orders into an ERP System (SAP)

Update and maintain customer information in a CRM System (SalesForce)

Provide account support to Customer Service Key Account Managers

Manage blanket and special orders

Communicate and coordinate with appropriate personnel to process RMAs

Attend team meetings to understand priorities

Perform other duties as assigned

Company Responsibilities

Keep a customer focus when performing work

Strong verbal and written communication skills with internal and external customers

Strive to better oneself by taking personal responsibility to learn and grow while helping the department adapt and grow, maintaining a positive and professional attitude

Maintain customer confidentiality

Follow all Mikron Corporation Denver and customer policies and procedures

Value teamwork and collaboration

Be well organized, with a high level of attention to detail, accuracy, preparedness, and punctuality

Exhibit a positive attitude, demonstrating initiative, drive, and passion for the work

Respect diversity with excellent intercultural communication skills, openness, and respect towards others

Seek professional resolution to interpersonal conflicts

Give and receive feedback in a professional manner

Employment Qualifications

Eligible to work in the United States

Valid state driver license

Available to work overtime

Professional & Technical Education

At least 3 years of customer service experience in a manufacturing company

Other Job-Related Experience or Requirements

Work hands‑on, as a team player as well as independently as needed

Strong computer aptitude with Microsoft Office Products

Familiarity with an ERP system; prior SAP experience is a plus

Possibly required to work off‑shift hours and holidays

Successfully perform the main responsibilities/critical tasks items described above within 6 months of hire date

Preferred Qualifications

Knowledge of RFQ, PO, and invoicing processes

Special Skills Required

Microsoft Word and Excel experience

Company Offered Benefits

PTO

10 paid holidays (1‑2 floating holidays depending on start date)

Parental leave

Excellent medical, dental, and vision insurance

Short‑term disability, long‑term disability, life insurance & ADD

FSA, HSA

Employee Assistance Program

401(k) with matching up to 5%, immediately vested

Tuition and continuing education reimbursement

Professional growth opportunities

Work Environment

Exposure to noise, vibration, temperature extremes, and clean‑room conditions

Potential hazards include mechanical, electrical, chemical, laser light, and sharps

This job will close on 07/11/2026; all applications will be accepted through 07/11/2026*

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