Document Quality Specialist

The Document Quality Specialist is responsible for preparing, revising, proofreading and quality reviewing documents to ensure an error‑free product consistent with firm standards. This role ensures the accuracy, quality, and compliance of deliverables, collaborates with internal clients and team members, and supports continuous improvement initiatives to enhance service, efficiency, and quality across the team.

Job Duties
Document Creation & Management

Prepares, revises, and formats documents based on supplied information and instructions

Creates, manages, and maintains digital documents and status records using firm‑approved software and tools

Prints and assembles digital documentation in accordance with BDO standards.

Quality Assurance & Compliance

Reviews and proofs work prepared by Document Processing Specialists to ensure compliance with firm standards, certifying the quality of deliverables prior to release

Compares financial statements and performs calculations to verify data accuracy and adherence to firm policies

Identifies and addresses potential quality issues that may pose financial risks to BDO and its clients

Independently edits, self‑reviews, and generates draft and final PDFs in accordance with firm standards

Complies with all firm policies, standards, and client procedures

Interacts with internal clients to obtain necessary information, documents, and data to complete assigned tasks

Assists in training team members on relevant software, resources, and processes

Supports the development and maintenance of team shared workspaces, including training materials, process documentation, key contacts, links, and common responses

Self‑assigns tickets and supports other centralized services teams as needed

Identifies and supports continuous performance improvement initiatives (service, quality & efficiency)

Makes in‑person visits to local home office to foster relationships with administrative peers and professional stakeholders

Gathers insights into end‑user experiences, identifies friction points, and explores opportunities to enhance centralized services

Other duties as required

Supervisory Responsibilities

N/A

Qualifications
Education:

High school diploma, GED, or equivalent, required

Experience:

Two (2) or more years of experience as a proofreader, required

Experience in a professional service firm, preferred

Software:

Proficiency with Microsoft Office Suite, required

Experience with ticketing system software or scheduling software program, preferred

Other Knowledge, Skills & Abilities:

Knowledge of business terminology and strong business acumen

Capable of typing at least 50 WPM

Solid verbal and written communication skills including proficiency in editing and utilization of current grammar and written style practices

Strong organizational skills

Able to meet project deadlines with a focus on details

Capable of adapting communication style to successfully convey messaging and objectives to diverse audiences in a professional manner

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $28.85/hr - $31.25/hr
Maryland Range: $28.85/hr - $31.25/hr
NYC/Long Island/Westchester Range: $28.85/hr - $31.25/hr

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