Account Manager

Location: Troy, Michigan (Hybrid Schedule | Relocation Not Available)
Salary Range: $80,000 – $95,000 Base Salary + Annual Bonus Potential
Job Summary MS Companies is seeking an Account Manager on behalf of a stable, globally established automotive manufacturing organization supporting OEM and Tier-1 customer programs throughout North America.
This role will support a collaborative commercial operations and customer account team responsible for managing RFQ activity, quote coordination, customer communication, and ongoing account support within a fast-paced automotive manufacturing environment.
The ideal candidate will possess prior experience supporting automotive supplier or manufacturing customer accounts, commercial operations, quoting processes, or program coordination activities. This individual will serve as a key liaison between customers and internal teams while helping ensure timely execution of customer requests, quoting activity, engineering changes, launch support, and ongoing account management responsibilities.
This opportunity is well-suited for candidates who thrive in customer-facing manufacturing environments and who possess strong organizational skills, professional communication abilities, and a proactive, solutions-oriented mindset.
This hybrid position is based in Troy, Michigan, with in-office collaboration expected Tuesday through Thursday and remote flexibility on Mondays and Fridays. Limited overnight travel may occasionally be required.
Required Skills & Qualifications Minimum 2–4 years of experience within automotive manufacturing, supplier sales support, account management, commercial operations, customer service, quoting, or related customer‑facing manufacturing environments
Prior experience supporting RFQ processes, quote coordination, pricing activities, or customer commercial support functions
Experience supporting OEM and/or Tier‑1 automotive customer accounts preferred
Strong understanding of customer communication, manufacturing workflows, engineering changes, and account coordination processes
Proficiency within Microsoft Office, including Outlook, Excel, PowerPoint, and reporting/documentation functions
Experience working within ERP, CRM, quoting, or proprietary business systems
Strong organizational skills with the ability to manage multiple priorities, deadlines, and customer requests simultaneously
Professional verbal and written communication skills with both customers and internal cross‑functional teams
Self‑motivated and proactive with strong follow‑through and accountability
Must be authorized to work in the United States without sponsorship
Preferred Skills & Qualifications Experience within automotive supplier, Tier‑1, Tier‑2, or OEM manufacturing environments
Experience supporting customer launches, production programs, engineering changes, or commercial operations activities
Familiarity with customer portals, quoting systems, or automotive commercial processes
Experience utilizing Oracle, SAP, Salesforce, Plex, or related ERP/CRM systems
Experience supporting automotive plastics, engineered components, injection molding, fastening systems, or related manufacturing products
Ability to professionally manage customer expectations and maintain strong working relationships
Bachelor’s degree in Business, Supply Chain, Engineering, Manufacturing, Marketing, or related field preferred
Interest in long‑term career growth within a stable manufacturing organization
Day-to-Day Responsibilities Coordinate RFQ activity, quote preparation, pricing documentation, and customer commercial support activities
Serve as a liaison between customers and internal departments regarding customer requests, engineering changes, quote activity, production support, and ongoing account coordination
Maintain and update commercial documentation, quote records, customer information, and reporting metrics within internal business systems
Monitor customer communications, open items, and commercial activities to ensure timely follow‑up and completion
Collaborate cross‑functionally with Sales, Engineering, Manufacturing, Operations, Estimating, Accounting, and Program Management teams
Support launch coordination, customer meetings, ongoing production support activities, and account‑management initiatives
Assist with identifying opportunities for process improvement, quoting efficiency, and customer support optimization
Participate in occasional customer visits, plant meetings, and limited regional travel activities as needed
Physical & Environment Requirements Physical expectations and working conditions associated with the role may include extended periods of sitting, computer‑based work, customer meetings, and occasional travel to customer or manufacturing locations.
This position operates primarily within a professional office environment with hybrid flexibility. Occasional visits to manufacturing facilities may require standard PPE and adherence to plant safety procedures.
Company Benefits & Culture This opportunity offers the chance to join a stable, globally recognized automotive manufacturing organization with a strong reputation for operational excellence, customer partnership, and long‑term business stability.
Additional highlights include:
Competitive base salary and annual bonus opportunity
Collaborative and team‑oriented work environment
Exposure to OEM automotive programs and cross‑functional business operations
Long‑term career growth potential within a global manufacturing organization
Comprehensive benefits package and PTO offerings
Professional, process‑driven culture focused on accountability, teamwork, and customer support

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