Sales Coordinator-TWELVE Hotels & Residences - Atlanta, GA

Position Title: Sales Coordinator
Location: TWELVE Hotels & Residences – Atlanta, GA
Department: Sales & Marketing
Reports To: Director of Sales

Position Overview
The Sales Coordinator plays a key role in supporting the Sales & Marketing team by ensuring seamless coordination of sales activities, client communications, and administrative functions. This position is essential to driving revenue, maintaining client relationships, and delivering a high‑touch, luxury guest experience aligned with the TWELVE brand.

Key Responsibilities
Sales & Administrative Support

Provide day-to-day administrative support to the Director of Sales and Sales Managers

Prepare proposals, contracts, and group resumes in a timely and professional manner

Maintain accurate records in CRM systems (Delphi, Opera, or similar)

Assist with RFP responses, rate loading, and account management

Generate reports on sales activity, production, and revenue tracking

Client & Guest Relations

Serve as a primary point of contact for client inquiries and follow‑ups

Coordinate site inspections and client visits, ensuring a seamless experience

Support group bookings from inquiry through execution

Build and maintain strong relationships with clients, vendors, and internal teams

Event & Group Coordination

Collaborate with Operations, Catering, and Front Office teams to ensure successful execution of group stays and events

Prepare group resumes, BEO support documents, and internal communication sheets

Monitor room blocks, cut‑off dates, and special requests

Marketing & Sales Initiatives

Assist in executing sales strategies, promotions, and marketing campaigns

Support social media and digital marketing efforts (as applicable)

Coordinate collateral materials and presentations

Operational Excellence

Ensure all sales documentation is accurate and compliant with brand standards

Maintain organized filing systems and documentation

Uphold company service standards and contribute to a positive team culture

Qualifications & Requirements

Bachelor’s degree in Hospitality, Business, or related field preferred

1-2 years of experience in hotel sales, front office, or hospitality operations

Strong organizational and multitasking skills

Excellent written and verbal communication skills

Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Experience with hotel systems (Opera, Delphi, Salesforce, etc.) preferred

Ability to work in a fast‑paced, luxury hospitality environment

Core Competencies

Attention to detail and accuracy

Customer‑focused mindset

Strong interpersonal and relationship‑building skills

Time management and prioritization

Team collaboration and adaptability

Work Environment & Expectations

Ability to work flexible hours, including occasional evenings or weekends based on business needs

Professional appearance and demeanor consistent with a luxury brand

On‑property presence required

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