Experience Guide (Spa Front Desk)

The NOW Massage is hiring a skilled front desk associate

Schedule / Expected Work Hours

Ability to work flexible hours, including evenings, weekends, holidays

We're open 7 days a week from 9:00am to 8:00pm

Job Summary
This position is responsible for the seamless flow of the guest experience. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments,

selling memberships and massage enhancements , and handling payment for services performed.

Benefits

Starting salary: $15.00/hour + sales commission & bonus

Aggressive sales commission structure for membership, retail & enhancement sales

Discount for massages

Discounts on retail products

Unique high-energy esthetic

Fun team-oriented environment

Best-in-class training

Responsibilities

Provide top-level service for guests and team members.

Accurately book massage appointments, edit and cancel services, and check guests in and out of boutique

Actively drive enhancement, membership, and gift card sales by educating guests about our services, memberships, and retail offerings.

If you are uncomfortable in a retail sales environment this job is not a fit

Open/close the boutique each day according to standard operating procedures.

Resolve guest issues.

Maintain a clean, safe, fully stocked, and well-organized work and guest area

Perform light cleaning as needed.

Qualifications

Retail sales and service-related experience preferred.

Ability to be efficient and detail-oriented in a fast-paced environment.

Must have enthusiasm and possess excellent guest service skills.

Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW

Possesses problem-solving and troubleshooting skills.

High school degree or equivalent.

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