Program Coordinator (NORC)

Job Details
Hourly Rate: $29.705
FLSA Status: Non-Exempt
Program: NORC Queensview/North Queensview
Reports to: Program Director
Position Type: Hourly (Non-Exempt)
Work Schedule: Monday–Friday: 8:00 AM – 4:00 PM

About HANAC, Inc.
HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City-based multi-faceted social services organization. The organization was founded in 1972 to serve the needs of vulnerable populations throughout New York City.

Job Summary
Assists the Program Director with implementing program policies and services to the program's clients. Responsible for maintaining program's records and reports. Answering phones in a professional manner and scheduling appointments. Assisting Program Director with general inquiries.

Essential Functions

Input data into HANAC data program and assist Program Director with DFTA STARS database input

Interviewing clients for needs assessment (can be done by phone or in office)

Providing case assistance in acquiring and completing required forms and gathering verification information as needed

Follow up client's cases on a regular basis to assure resolution of issues identified as well as identify possible new issues

Attend required training, in-house or at other venues, to keep abreast of laws, regulations, services, and issues affecting defined clientele

Maintaining case service log for documenting time, issues, and resolutions

Computer entry of program required statistics

Attending staff meetings with the Program Director

Follow established on-site safety and emergency procedures

Creating the monthly newsletter and emailing it to clients

Excellent communication skills including oral and written with ability to work with clients in crisis

In absence of Program Director, assume supervisory duties

Other tasks as may be required and needed

Qualifications

Associate's Degree or higher and demonstrated experience working in social services.

Must be flexible, detail-oriented, responsible, reliable, professional, able to work as a team member, and contribute to a positive work environment.

Must be able to multi-task and take initiative.

Bilingual fluency (English/Spanish or English/Greek) highly preferred

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