Customer Projects Specialist

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Title
Customer Services Manager - Africa Banking & Payments

Location
Johannesburg

Responsibilities

Take total ownership on customers’ orders from the Purchase Order receipt to the delivery and invoicing

Co-ordinate the order treatment with appropriate Sales, Technical Consultants, Supply Chain, Engineering, Manufacturing, Logistics & Finance departments

Is responsible for Customer Satisfaction and Service Excellence in terms of order treatment & follow-up

In the Telecom CS team, act as the main interface for customer and sales / TC during order treatment process

Validate customers’ orders according to the procedure 'Gemalto Customer Purchase Order Review' ref. WG. SCH. #.0005

Translate the customers’ orders in Gemalto order entry system to allow treatment from order manager

Plan the sales orders with manufacturing complying with the customer’s requirements

Acknowledge the orders to the customers within 48 hours

Coordinate the customers’ executables until availability for production (artwork, CI). Validate with customer and studio artworks using PDM tool

Coordinate with technical support technical information to execute an order

Relay information to/from customers versus order manager

Follow up the sales orders until the shipment and invoicing in a proactive mode

Is in charge of the customer’s complaints registration and follow up

Contribute to the short term billing forecast exercise in volume and its achievements

Ensure orders are entered into backlog in an accurate and timely manner

Is responsible for updating the ERP of any change linked to the order to ensure backlog report accuracy

Report to customer the agreed reports

Attend customer meetings, assist customer when visiting Gemalto facilities

Educational Requirements

Matric / Grade 12

Relevant tertiary qualification will be advantageous

First experience in a similar position

Skills Requirements
Ability

Fluent in English

Customer oriented

Good organisational skills

Rigour

Good in figures data

Self-initiative, team player

Good at interpersonal and intercultural communication.

Knowledge

Sales administration and logistics (Payment Terms, Customs Rules)

Letters of Credit

System Tools: IT Literate (Microsoft Pack Office)

Tools knowledge (ERP, PDM, I-care, ContraTech)

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