Account Manager

About The Role
The Account Manager is responsible for the day-to-day execution and coordination of multiple client accounts. Working alongside Senior Account Managers, you’ll ensure seamless project delivery by managing client communication, coordinating internal teams, and overseeing deliverable quality. This role requires exceptional organizational skills, attention to detail, and the ability to keep numerous projects moving forward simultaneously.

The Account Manager serves as the operational backbone of our client services team, translating strategic direction into executed work. You’ll manage client communication, assign tasks to cross-functional team members, coordinate project timelines, and ensure all deliverables meet our quality standards. While Senior Account Managers own strategic client relationships, Account Managers ensure everything gets delivered on time and to specification.

This position offers a clear growth path for professionals seeking to develop their account management skills in a collaborative agency environment, with direct mentorship from senior team members and exposure to diverse digital marketing projects.

Key Responsibilities
Client Communication & Service

Serve as day-to-day point of contact for client questions, requests, and project updates

Proactively communicate project status and manage client expectations

Triage and route client requests to appropriate team members or Senior Account Managers

Build strong working relationships through consistent, reliable service

Project Coordination & Execution

Translate client requirements into detailed task assignments for designers, developers, and content teams

Coordinate cross-functional project work using Teamwork project management system

Monitor project timelines and deliverable schedules across multiple accounts

Follow up with internal teams to ensure work stays on track

Identify and address project bottlenecks or delays proactively

Deliverable Management

Review all deliverables for accuracy, completeness, and quality before client delivery

Send work to clients and facilitate feedback and approval processes

Document revision requests and coordinate with internal teams for implementation

Ensure all client-facing work meets Lifted Logic standards

Account Support & Administration

Maintain responsive, professional communication with clients across a portfolio of accounts

Maintain comprehensive account documentation in LL CRM

Track retainer hours and project budgets to keep accounts within scope

Support Senior Account Managers in client meetings and strategic initiatives

Assist with proposal documentation, contract renewals, and scope expansions

Independently manage select client accounts from onboarding through ongoing delivery

Position Requirements

2-4 years of professional experience in account coordination, client services, project management, or related client-facing role

Agency experience strongly preferred (marketing, creative, or digital agency)

Proven track record managing multiple projects and clients simultaneously

Excellent written and verbal communication skills

Strong organizational abilities and attention to detail

Proficiency with project management platforms (Basecamp, Asana, Monday.com, or similar)

Ability to work effectively with cross-functional teams

Preferred Qualifications

Bachelor’s degree in Communications, Marketing, Business, or related field (or equivalent experience)

Working knowledge of digital marketing services: SEO, content marketing, web design, PPC

Experience with CRM systems

Familiarity with WordPress websites

Understanding of agency operations and project workflows

Lifted Logic operates on a hybrid work schedule and all employees are required to be in office 3 days a week (Tuesday, Wednesday, and Thursday).

#J-18808-Ljbffr