Sr Media Delivery Ops Specialist

Job Summary
Disney Entertainment and ESPN Product & Technology’s Product Engineering team is responsible for engineering Disney Entertainment & ESPN digital and streaming products and platforms. The Sr. Media Delivery Operations Specialist will manage the health and accuracy of Hulu’s large content library and the operational effectiveness of the VOD content pipeline, working closely with Engineering and Product teams as a trusted operational advisor.

Responsibilities

Work among a small team responsible for identifying, troubleshooting, triaging, and improving an array of complex metadata, artwork, and system challenges.

Follow the established content issue escalation process for VOD and work to improve upon it.

Be a voice of operational improvement within Hulu’s digital supply chain and content toolset; independently and proactively analyze operational workflows to propose scalable solutions.

Maintain documentation and runbook accuracy through regular refinement or creation.

Provide operational guidance and communicate technical challenges and business requirements effectively to a variety of stakeholders.

Manage multiple tasks simultaneously and respond to issues in a timely and effective manner.

Willingness to take part in a rotating on‑call schedule to address timely issues off‑hours.

Additional Responsibilities & % of Time

Meet with and drive operational needs of digital supply chain, content toolsets, and content business initiatives with engineering and product teams.

Troubleshoot and analyze trends, issues, and problems.

Document and maintain runbooks.

Focus on major areas of work, typically 20% or more of the role.

Basic Qualifications

Minimum 5 years’ experience in digital distribution, post‑production, and/or digital asset management.

Expertise with content management systems or digital metadata management for VOD.

Familiarity with JSON, XML, and structure and formatting.

Familiarity with manual API interactions (e.g., Swagger).

Ability to deliver high‑quality results in a heavy multitasking environment.

Preferred Qualifications

Familiarity with VOD delivery packaging standards such as MDDF and ADI.

Experience with SQL query language.

Required Education

Bachelor’s Degree, preferably in TV/Film Production, Communications, Computer Science, Data Science/Analytics, or a related field.

Compensation & Benefits
The hiring range for this position in Santa Monica, CA is $80,700 to $108,100 per year. The base pay is determined by internal equity and may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience. Additional compensation may include a bonus and/or long‑term incentive units, as well as a full range of medical, financial, and other benefits.

Equal Opportunity Employer
Disney Entertainment & Sports LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability, or any other basis prohibited by federal, state, or local law.

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