Brand Experience Manager

Salary Range: $78,007 – $97,509*
About the Company

Saks Global is the largest multi‑brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH.
Position Overview

The Brand Experience Manager is responsible for managing all branding and marketing activities at the store level including but not limited to event planning, community engagement, and social media, in order to develop and strengthen the overall Neiman Marcus Brand.
Responsibilities

Develop detailed action plans for events applicable to stores and manage execution in partnership with Selling Managers, Group Managers, Corporate Special Events, Client Development, and Store Leadership team.
Manage the scheduling, budgeting, internal and external communications, planning, execution, production, breakdown, wrap‑up, and reporting of each event.
Identify, develop, and manage deep community relationships with philanthropic organizations, social groups, and corporate partnership.
Generate excitement around the NMG Brand by creating inviting and compelling activations and events; balance this with a commercial mindset to help events generate both short- and long‑term ROIs with clear selling goals and appropriate Associate follow‑up.
Plan seasonal events calendar across Market / Metro.
Own the Brand Experience budget for the store.
Drive market (and/or home store) teams toward achieving overall store Client Development objectives and selling KPIs in collaboration with Client Development (includes gathering and formalizing best practices).
Own and manage writing copy and production of all invitations, letters, social media, Sales Associate Emails, and evites for store events in support of the Client Development Manager.
Own Social Media initiatives and build engaging and compelling Social Media campaigns.
Lead the All Heart program in‑store and coordinate community service projects for the store team in partnership with HR and other store teams as applicable.
Manage store communications programs, as applicable (e.g., LYNX e‑mail program).
Build recommendations and strategies to develop loyalty initiatives.
Provide insights on/support Senior Regional Brand Experience Manager with strategic direction of loyalty programs.
Collaborate cross‑functionally with Merchants, Communications, Marketing, Creative, and brand partners.
Set goals for the team in alignment with overall Brand Experience and store strategies.
Own and maximize Brand Experience; lead the team's performance and career development.
Recruit, hire, train, and develop team, as applicable.
Qualifications

4-7 years of relevant experience.
4‑year degree preferred.
History of building, leading, motivating, and coaching teams to achieve objectives.
Advanced business acumen and analytical skills.
Experience presenting at the executive level.
Strong attention to detail.
"Win together" mentality.
Proficiency with social media.
Experience with InDesign preferred.
Basic proficiency with MS Office Product Suite, specifically PowerPoint and Word.
Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.
Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays.
Travel may be required.
Benefits

We offer a comprehensive benefits package for all eligible full‑time employees, including medical, vision and dental. Employees also receive an amazing discount.
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Additional voluntary benefits (e.g., critical illness, hospital and accident insurance).
Life and Career

Opportunity to work in a dynamic fast‑paced environment at a company experiencing growth and transformation. Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer from retail to distribution, to digital or corporate.
EEO Statement

Saks.com is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher‑cost areas. Actual starting pay will be determined based on work location, experience, and other job‑related factors.

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