Brand Experience Manager

About the Company
Saks Global is the largest multi‑brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e‑commerce platforms. Through strong partnerships with the world’s most esteemed brands, cutting‑edge technology and the industry’s most comprehensive luxury customer data, Saks Global is shaping the future of retail.

Salary Range $78,007 - $97,509*

Job Description
The Brand Experience Manager is responsible for managing all branding and marketing activities at the store level, including event planning, community engagement, and social media, to develop and strengthen the overall Neiman Marcus Brand.

Responsibilities

Develop detailed action plans for events applicable to stores and manage execution in partnership with Selling Managers, Group Managers, Corporate Special Events, Client Development, and Store Leadership team

Manage the scheduling, budgeting, internal and external communications, planning, execution, production, breakdown, wrap‑up, and reporting of each event

Identify, develop, and manage deep community relationships with philanthropic organizations, social groups, and corporate partners

Generate excitement around the NMG Brand by creating inviting and compelling activations and events; balance this with a commercial mindset to help events generate both short‑ and long‑term ROI with clear selling goals and appropriate Associate follow‑up

Plan seasonal events calendar across Market / Metro

Own Brand Experience budget for store

Drive market (and / or home store) teams toward achieving overall store Client Development objectives and selling KPIs in collaboration with Client Development (includes gathering and formalizing best practices)

Own and manage writing copy and production of all invitations, letters, social media, Sales Associate Emails, and evites for store events in support of the Client Development Manager

Own Social Media initiatives and build engaging and compelling Social Media campaigns

Lead the All Heart program in‑store and coordinate community service projects for the store team in partnership with HR and other store teams as applicable

Manage store communications programs, as applicable (e.g. LYNX e‑mail program)

Build recommendations and strategies to develop loyalty initiatives

Provide insights on / support Senior Regional Brand Experience Manager with strategic direction of loyalty programs

Collaborate cross‑functionally with Merchants, Communications, Marketing, Creative, and brand partners

Set goals for team in alignment with overall Brand Experience and store strategies

Own and maximize Brand Experience Lead’s performance and career development

Recruit, hire, train, and develop team, as applicable

Qualifications

4-7 years of relevant experience

4‑year degree preferred

History of building, leading, motivating, and coaching teams to achieve objectives

Advanced business acumen and analytical skills

Experience presenting at the executive level

Strong attention to detail

"Win together" mentality

Proficiency with social media

Experience with InDesign preferred

Basic proficiency with MS Office Product Suite, specifically PowerPoint and Word

Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds

Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Travel may be required

Benefits

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer from retail to distribution, to digital or corporate

Comprehensive benefits package for all eligible full‑time employees (including medical, vision and dental)

An amazing employee discount

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher‑cost areas. Actual starting pay will be determined based on work location, experience, and other job‑related factors.

EEO Statement
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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