Sr. Creative Program Manager, Creative Garage
Job ID: | Amazon.com Services LLC
Worldwide Operations collectively represents some of the most critical components of Amazon's first-class transportation network. This organization oversees all global middle and last mile products, spanning B2B and B2C, critical partners, enterprise and SMB customers across numerous teams. This includes—for example—Amazon Supply Chain Services, Amazon Freight, Amazon Relay, Amazon Freight Partners, Amazon Shipping, Amazon Flex, Amazon Hub Delivery and more. Everything we do is aimed at further delighting our shippers, carriers and partners with faster, cheaper, and more efficient means of shipping and receiving packages.
Creative Garage (CG) is a central shared‑services creative studio supporting the portfolio of global supply chain products. The team develops brand strategy and creative solutions that engage global transportation audiences through the human stories behind logistics. We build and own the global brands and their creative expression throughout the customer journey—working closely with marketing, sales, and customer insights partners to test, learn, and ensure our design solutions resonate with target audiences. We have high standards and strive to continuously raise the bar across all creative elements.
We are looking for a Senior Creative Program Manager to own resource management, capacity planning, and creative operations for a team of 25+ creatives supporting 10+ global businesses. This is a high‑impact IC role at the center of how Creative Garage operates—responsible for the systems, processes, and partnerships that enable our studio to deliver excellent creative work at scale.
Key Job Responsibilities
- Own end‑to‑end resource management and capacity planning for the studio, mapping creative skills and availability against a portfolio of programs across 10+ global businesses.
- Maintain workload balance across all studio members, strategically assigning projects to internal and external resources to optimize the pipeline and mitigate long‑term risks.
- Build and maintain forecasting models that anticipate demand, identify resourcing gaps, and inform headcount and vendor recommendations to leadership.
- Make trade‑offs between short‑term delivery needs and long‑term team sustainability, escalating appropriately when constraints require senior input.
- Own the studio’s project management platform (Workfront), ensuring it serves as a reliable source of truth for project status, resource allocation, and reporting.
- Triage and traffic all new creative requests submitted to the studio, assessing scope, identifying information gaps, and determining owners and next steps.
- Own and evolve creative development processes end‑to‑end (concept to production) across mediums including video, digital, social, OOH, direct mail, events, and sales collateral—ensuring on‑time, on‑budget delivery.
- Design, document, and implement scalable mechanisms that systematically improve studio efficiency, throughput, and quality of output.
- Drive operational excellence best practices across the studio; identify where to simplify, automate, or extend solutions for the best outcome.
- Own, develop and maintain studio health dashboards that provide visibility into capacity utilization, delivery performance, and pipeline forecasting.
- Develop program reporting across finance, business reviews, client satisfaction, and team goals—connecting operational metrics to org‑level objectives.
- Contribute to OP1/OP2 narratives and organizational goal‑setting as they relate to creative operations and resource strategy.
- Serve as a primary operational point of contact for Creative Garage, building effective partnerships with both the internal creative team and business partners across the global supply chain org.
- Drive cross‑functional alignment across multiple business partners and external agencies globally; educate partners on studio process, SLAs, and capacity constraints.
- Anticipate bottlenecks, manage escalations, and balance business needs against resource constraints—finding a path forward in difficult situations.
- Present updates to stakeholders and cross‑functional partners, including senior management up to VP level, with clear and concise written and verbal communication.
- Own change management communications for studio operations updates across creative team and business stakeholders.
Basic Qualifications
- 8+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.
- Deep experience owning and administering Workfront as a system of record for resource management and project delivery.
- Proven ability to design and implement scalable processes and mechanisms that improve creative studio efficiency.
- Experience managing complex, cross‑functional programs end‑to‑end across multiple concurrent workstreams with minimal supervision.
- Strong written and verbal communication skills, with experience presenting to senior leadership.
Preferred Qualifications
- 5+ years of driving process improvements experience.
- Knowledge of general AI tools.
- Experience working in a matrixed organization.
- Experience in a shared‑services or centralized creative model supporting multiple business lines simultaneously.
- Strong process improvement background (e.g., CIP, Kanban, Kaizen, Lean) with a track record of measurable efficiency gains.
- B2B marketing, transportation, logistics, or supply chain experience a bonus, but not required.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at
Location: USA, WA, Bellevue – $115,600.00 – $160,000.00 USD annually.
Posted: June 15, 2026.
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