Account Manager, Premium Service

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.

Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.

We are seeking an experienced and motivated Account Manager, Premium Service within the Ticket Sale and Service Department. This position will be responsible for engaging top businesses in the Phoenix area to service our most premium club spaces and sell suite rental & group opportunities. The Account Manager, Premium Service's primary focus will be engaging current clients to optimize experience, renew their premium book of business and driving new business via referrals, cross-sells and face-to-face meetings, with the ability to sell full menu.

Your Role on the Team

Build and maintain strong relationships with premium clients through proactive communication, strategic account management, and a high-touch service approach

Drive retention and revenue growth through renewals, upgrades, cross-sells, referrals, and thoughtful account development strategies

Serve as the primary point of contact for an assigned book of business, delivering a consultative client experience that creates long-term value

Execute creative engagement and hospitality strategies through game-day hosting, networking events, in-market meetings, and personalized touchpoints

Conduct in-person appointments both at the arena and throughout the Phoenix market to deepen relationships and grow business

Meet and exceed activity benchmarks, including outbound touchpoints, face-to-face meetings, and revenue goals

Utilize CRM and reporting tools to manage accounts, track opportunities, and drive strategic decision-making with strong operational discipline

Partner cross-functionally with sales, service, and operations team

Your Skills and Experience

Shown ability to work in a team-oriented environment and effectively influence and connect with C-Level executives

Professional verbal and written communication skills

Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint

Previous working experience with Microsoft CRM Dynamics and/or Ticketmaster Archtics is a plus

Candidate must have a strong work ethic and a desire to build a career in professional sports

High school diploma or GED

Bachelor's degree or equivalent experience required

Minimum of 3 years sports ticket sales & service-related experience with a focus on B2B. Experience within B2B service specifically is a plus

The Team & Experience
We believe great organizations are built by great people. That’swhywe fosteran in-personcollaborative, people-firstworkenvironment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans.

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

Benefits
At Player 15 Group, our people‑first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:

Competitivemedical, dental, vision,lifeand disability coverage options

Paid vacation, sick time, volunteer timeand company holidays

401(k) plan with Player 15 Group match

Team memberexperiences throughout the year includingteam offsites,catered lunches, coffeestands, ice cream trucks and more

Team swag throughout the year plus employee discounts at ourTeam Shop and online store

Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting eventsand concerts, as available

Access to amenities, including:

Full fitness center with locker rooms and showers

Pickleball court

Golf simulator and putting green

On-site cafeteria and collaborative gathering spaces

Player 15 Group iscommitted to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Pleasenotethis job description is not crafted to cover orcontaina comprehensive listing of activities, duties, or responsibilities that arerequiredofthe employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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