Program Manager - NYC SBS APEX Accelerator/MWBE Vendor Services

Agency Description: The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.

Job Description
Division of Economic & Financial Opportunity (DEFO) is responsible for encouraging a competitive and diverse New York City business environment by promoting the growth and success of minority-owned, women-owned, and other small businesses looking to grow through government contracting. The NYC SBS APEX Accelerator and M/WBE Vendor Services Unit offer assistance to small businesses in New York City who are looking to sell their goods or services to the government. Guidance is offered through one‑on‑one counseling, workshops, and trainings on how to become a government contractor, finding the right contract opportunities, and competing and performing on government contracts.

The NYC Department of Small Business Services APEX Accelerator and M/WBE Vendor Services Unit is seeking a Program Manager to oversee the daily activities of services focused on helping small businesses sell their goods or services to the government. This includes coordination between internal staff and partner organizations, coordinating technical assistance/direct customer service to small businesses and marketing of the program and other small business‑related programs, attending, presenting, and monitoring workshops, tracking success stories and vendor management. The Program Manager will report directly to the Executive Director of the NYC SBS APEX ACCELERATOR/M/WBE Vendor Services Unit.

Job Responsibilities

Managing the administration and development new programming, including managing the program administrator vendor, in cooperation with SBS, City Hall and Agency partners

Developing and managing standard operating procedures (SOPs), internal and external communications, and data/reporting standards for the program

Overseeing program outreach and recruiting and to that end, development of marketing materials with marketing department

Assist government agencies and prime contractors in researching small business databases for potential contracting opportunities

Conduct research and make recommendations related to doing business with government agencies

Conduct market research and develop marketing strategies/tactics related to government customers

Conduct counseling sessions with business clients in ways to qualify for government contracts and subcontracts, researching potential opportunities, pricing, etc.

Assist clients in researching potential contracting and subcontracting opportunities

Advise clients on the registration and certification processes needed to do business with government

Assist in the creation of strategies to acquire small business clients that includes retrieving information from traditional and web‑based communications tools such as social media and email marketing campaigns

Collect and interpret business profile and program process data to inform service and program improvement and decision making

Assist with developing assessment tools, performance reports and surveys for programs

Recommend new program development based on program observation, data analysis and research

Conduct analysis to support program marketing, recruitment, and follow‑up

Manage a success story system, proactively collecting and organizing success stories from MWBEs who have won contracts as a result of the support of the unit

Participate in special projects and other duties as needed

Position Eligibility Criteria

Program Manager Associate (Vendor Services Associate): up to 2 years of full‑time, relevant experience in government procurement and small business development, or working in customer service supporting and providing services to businesses looking for contracting opportunities.

Program Manager (Vendor Service Representatives): 3+ of full‑time, relevant experience in government procurement and small business development, or working in customer service supporting and providing services to businesses looking for contracting opportunities.

All Applicants: Go to www.nyc.gov/jobs search for Job ID: # 783119

Current SBS Employees: Please email your resume and cover letter including the following subject line: Program Manager - NYC SBS APEX Accelerator / M/WBE Vendor Services and send to careers@sbs.nyc.gov

Note: We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

Mailing address for applicants without email: NYC Department of Small Business Services, Human Resources Unit, 1 Liberty Plaza, 11th Floor, New York, New York 10006.

This position may be eligible for remote work up to two days per week, in accordance with the Remote Work Pilot Program established between the City and DC37; however, note that per this program, employees may be required to report to the workplace in person if operational needs warrant.

Minimum Qualifications

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

Ability to use sound judgement and recommend appropriate action steps for small business growth

Strong project management skills with the expertise to manage projects involving diverse stakeholders

Customer service orientation and proficiency

Ability to work well with others to achieve common goals

Previous experience in program development including design, implementation and contract administration

Proficiency with MS Word, Excel, PowerPoint, Visio, Project and Outlook with the ability to deliver flow charts, process flows and create presentations

Foreign language skills a plus

Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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