Marketing Operations Manager

Marketing Operations Manager
The Marketing Operations Manager here at Community Health Choice leads the marketing team's project management function, overseeing the planning, execution, governance, and optimization of marketing initiatives that support member growth, retention, engagement, and enterprise communications across all divisions of the business. As a key operational partner to the Senior Manager of Creative Marketing, growth leadership, and other internal stakeholders, this role translates strategic priorities and marketing requests into structured project plans, clear workflows, timelines, dashboards, and performance reports. The position also owns and optimizes the department's project management software platform including workflow design, ticket intake processes, project templates, automations, permissions, and reporting dashboards to ensure transparency, accountability, effective prioritization, capacity planning, and a consistent experience for internal stakeholders.

The Marketing Operations Manager manages the end-to-end marketing request intake process from submission through completion clarifying business objectives and scope, gathering required inputs, confirming timelines, and aligning each request with departmental priorities and available resources. The position also coordinates and oversees work by external partners (including contractors, agencies, and vendors), managing their onboarding, setting expectations, tracking tasks, and ensuring deliverables meet departmental standards, brand guidelines, and required approval processes. Additionally, the Manager monitors project workloads and campaign performance through regular reporting, providing actionable insights to leadership, proactively identifying risks and process gaps, and recommending practical solutions to drive continuous improvement. Throughout these responsibilities, the Marketing Operations Manager ensures all marketing operations align with Community Health Choice policies and applicable federal and state regulations.

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