Audio Visual Specialist

Facilities and Business Operations
The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

The Opportunity
The UCF IT department within Facilities and Business Operations is seeking to hire an Audio‑Visual (AV) Specialist. This role is responsible for providing Tier II IT support with a focus on classroom and multimedia technologies. The specialist contributes to the Classroom Support team by troubleshooting AV issues, supporting incident resolution, and ensuring reliable operation of multimedia systems. The specialist applies foundational AV knowledge, research, and collaboration with team members to identify and resolve technical issues while maintaining a strong customer‑service focus.

Responsibilities

Troubleshoot and resolve AV issues in classrooms and multimedia spaces using diagnostics, documentation, and collaboration with technicians.

Support incident ticket resolution by providing timely updates and meeting established service level targets.

Perform preventative maintenance, including identifying, repairing, and resolving recurring AV issues.

Conduct classroom checks and utilize remote monitoring tools to proactively detect and address equipment issues.

Assist faculty with the use of classroom multimedia technology, delivering responsive and professional customer service.

Support Federal Work Study (FWS) and OPS staff in resolving multimedia issues and completing classroom check tickets.

Contribute to the development and enhancement of knowledge base articles, troubleshooting guides, and repair documentation.

Assist with AV installations in collaboration with OIR Engineering as needed.

Provide cross‑functional support, including training staff on troubleshooting and equipment operation, maintaining inventory and spare equipment, supporting vehicle upkeep for operational needs, and delivering technical support for high‑profile university events.

Test and evaluate new AV technologies for potential inclusion in classroom design standards.

Minimum Qualifications
High School Diploma or Equivalent and 2+ years of relevant experience or equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications

Demonstrated experience troubleshooting and supporting AV/multimedia systems in classroom or enterprise environments.

Strong customer service skills with experience supporting faculty or end users in a technical setting.

Familiarity with ticketing systems (e.g., ServiceNow) and ability to meet service level expectations.

Experience with AV monitoring tools and preventative maintenance practices.

Ability to create and maintain technical documentation, knowledge base articles, and troubleshooting guides.

Experience supporting live events, AV installations, or high‑profile technical operations.

Knowledge of inventory management and equipment lifecycle tracking.

Experience training or mentoring others on AV systems and troubleshooting techniques.

Special Instructions to the Applicants
Position requires a valid Class E driver’s license. This position may involve driving to various locations on and off campus to conduct University business.

The anticipated hourly rate for this position is $17.64. The final rate will be determined based on the candidate’s qualifications, experience, and internal equity considerations.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment‑based visa processing for individuals currently sponsored by another employer.

Benefits

Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

Paid time off, including annual and sick time off and paid holidays

Retirement savings options

Employee discounts, including tickets to many Orlando attractions

Education assistance

And more… For more benefits information, view UCF Employee Benefits Guide

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department
Office of Instructional Resources

Work Schedule
Monday – Friday 1:00 PM – 10:00 PM

Type of Appointment
Regular

Expected Salary
$17.64 to Negotiable

Job Posting End Date
06-24-2026-12-00-AM

Veteran’s Preference
Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Equal Employment Opportunity Statement
The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke‑free campus and an E‑Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.

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