Account Specialist
Onsite to Hybrid (after 90-day ramp)
San Marcos, TX
Full-Time
Reports to: Senior Manager of Account Management
About Manifest.eco
We're a sustainable third-party logistics company (3PL) based in San Marcos, TX. We handle warehousing, shipping, and fulfillment for eCommerce brands with a focus on white-glove service and eco-friendly operations.
The Role
Account Specialists are the frontline of merchant support at Manifest. This is a high-volume, fast-paced support role. You're fielding a large number of tickets daily, resolving issues quickly, and keeping merchants moving. If something's wrong, you're the first to know and the first to act.
This is not a relationship management role. It's a support role that demands speed, accuracy, and consistency. The merchants you serve depend on fast, reliable answers, and you deliver them.
What You'll Do
Handle a high volume of inbound merchant tickets daily via email
Meet a First Reply SLA, consistently
Resolve transactional inquiries: order status, shipping issues, inventory questions, billing discrepancies
Accurately document all interactions in Pylon, our support and ticketing platform
Escalate to Account Managers when issues require deeper account knowledge or relationship context
Identify patterns in recurring issues and flag them for documentation
Keep response quality high even at volume. Accuracy matters as much as speed
Schedule
For the first 90 days, this role is 4 days/week on-site in San Marcos (Tue + Thu required; 2 days your choice). After that, it shifts to hybrid: 2 days in-office, 3 days remote.
What We're Looking For
3+ years in a customer support role with high ticket volume
Logistics, fulfillment, or supply chain experience is a strong plus
Fast, clear written communicator. Thorough and concise at the same time
Detail-oriented; errors in this role have real downstream consequences
Comfortable working in a structured, metric-driven environment
Experience with Pylon, Zendesk, or similar support/ticketing platforms
Google Suite proficiency
Stays calm and sharp when the queue is full
Compensation
$50,000 $66,000 OTE depending on experience. Base salary plus quarterly performance bonuses. Bonus eligibility begins after the 90-day probationary period. Benefits include medical, dental, vision, and 401(k).
Account Specialist
Manifest · San Marcos, TX, USA · Remote ·
- Job type:
- Full Time
About Manifest
Manifest is an international independent creative agency with studios in London, New York, Stockholm, Manchester and Melbourne. On a mission to 'build brands that change the world', we operate across the globe as one unified team to offer 24hr creative services to some of the world's most recognized brands, and some of the world's fastest-growing. As a unified creative agency, we develop channel-agnostic brand strategies and multi-channel campaigns designed not simply to help brands compete in their sector, but redefine it.