Station Manager

We are recruiting a Station Manager on behalf of a major international airline operating at Los Angeles International Airport. This is a senior operational role for an experienced airport professional ready to lead ground handling performance and deliver a best-in-class passenger experience.

The Role
You will oversee all ground handling operations at the station, ensuring full compliance with handling contracts, service level agreements, and safety standards. You will serve as the on-the-ground leader, representing the airline to local authorities, coordinating with operational control centers, and driving your team to achieve service excellence.

What You'll Own

End-to-end supervision of ground handling operations, quality, security, and safety standards

Performance oversight of third-party handling organizations

Baggage SLA compliance and dispute resolution

Ancillary revenue collection monitoring (excess baggage, upgrades)

Incident reporting and escalation of passenger complaints

Coaching and motivating the Duty Officer team to optimize station operations

What You Bring

Bachelor's degree in airport operations, tourism, or a related field

Minimum 5 years of experience with an airline or ground handler in a Duty Officer, Station Manager, Supervisor, or Station Coordinator capacity

Strong leadership and team management skills

Operational knowledge of airport processes, safety, and security regulations

Proficiency in Load Control, handling operations, aviation regulations, and dangerous goods

Ability to manage complex situations and make sound decisions under pressure

Fluency in written and spoken English required

Bonus Points

Experience managing third-party ground handling vendors

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