Business Operations, Customer Engagement

Business Operations, Customer Engagement Manager/Senior Manager

Responsible for ensuring a high‑visibility end‑to‑end content and communications program that supports 5,000+ engineers across 9 time zones. Works within the Trust & Infrastructure (T&I) Operations team on a hybrid schedule, three days a week.
Key Responsibilities

Manage end‑to‑end content collection for recurring executive reporting, including calls for content, tracking submissions, and verifying completeness against delivery deadlines.
Build and maintain operational workflows that simplify content submission (e.g., Slack skills, automated reminders, structured templates) to reduce friction and improve consistency.
Identify manual, repetitive steps in the content and communications workflow and propose AI‑powered solutions to streamline them.
Own the review scheduling process for all executive content, coordinating review windows with senior leaders and required reviewers across multiple deliverables simultaneously.
Maintain a forward‑looking content calendar, flagging scheduling conflicts or timeline risks before they become problems.
Support logistics for organization‑wide and executive events, including AI Town Halls, all‑hands meetings, and leadership presentations; manage run‑of‑show coordination, presenter logistics, and day‑of execution support.
Develop content for recurring executive updates, working from team submissions to produce clean, structured communications that meet an executive register.
Distill high‑volume, multi‑org input into accurate, concise content that preserves technical fidelity while meeting the needs of a senior leadership audience.
Develop presentation content for executive reporting, including recurring leadership updates, all‑hands materials, and other executive‑facing decks.
Translate complex operational and technical inputs into polished, narrative‑driven slide content for senior leadership audiences.
Draft internal communications, including Slack broadcasts, channel announcements, and follow‑up posts on behalf of executive leadership.
Maintain consistency in tone, format, and cadence across recurring internal communications, including org change and promotion announcements.
Support translating complex technical inputs from sub‑org leads into clear, consistent messaging for internal and executive audiences.
Experience / Skills Required

3–5+ years in business operations, communications operations, program management, or executive support in a fast‑paced, large‑scale technology organization.
Demonstrated experience managing multiple concurrent deadlines and coordinating content collection from a distributed set of contributors.
Experience supporting or contributing to executive‑level communications (e.g., all‑hands meetings, leadership reporting, recurring executive updates).
Core Skills & Traits

Operational Rigor: Highly organized, deadline‑driven, and process‑oriented; able to build and maintain tracking systems, submission workflows, and content calendars independently.
Clear Writer: Capable of synthesizing complex, multi‑source technical inputs into clean, structured prose for a senior executive audience.
AI Tool Fluency: Experience using AI tools (Claude, Agentforce, or equivalent) to accelerate operational and communications work; ability to build AI‑powered workflows such as Slack skills and automated submission prompts.
Stakeholder Navigation: Comfortable working with and following up with senior leaders and cross‑functional partners, maintaining persistence without creating friction.
Preferred Qualifications

Experience supporting a communications, operations, or executive function within an engineering or technical organization.
Familiarity with Slack as a communications platform, including workflow automation and advanced Slack features.
Google Slides proficiency – ability to produce clean, formatted decks from raw content.
Project management experience or certification preferred.
5+ years of experience preferred for Senior Manager‑level consideration.
Experience using or managing Salesforce products is a plus.
Benefits

Time off programs
Medical, dental, and vision coverage
Mental health support
Paid parental leave
Life and disability insurance
401(k) plan
Employee stock purchasing program
Equal Employment Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
EEO Disclaimer

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience.
Optional Salary Range

The typical base salary range for this position is $117,400 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the range is $140,900 - $193,700 annually.
Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form. Salesforce uses AI tools to assist recruiters, but humans ultimately make selection and hiring decisions.

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