Customer Service Department Manager

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement and career growth

We are looking for a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence at our location off Harrison Rd in Cincinnati, OH. The role focuses on developing people and delivering exceptional customer service.

Responsibilities
The Customer Service Department Manager is responsible for overall team member engagement for those in span of care. The leader will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. The manager will direct Leads and Team Leaders, ultimately being accountable for area operations and financials, including shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution. The manager will implement process improvements and serve as a steward of the company culture.

What You’ll Be Doing

Engage with team members in span of care to ensure they receive appropriate onboarding, training and development, coaching and feedback to be successful in all they do.

Identify talent and engage in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member and leadership roles.

Involve in candid discussions with team members to ensure standards are upheld and team members can grow within the organization.

Account for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed to maximize sales and productivity, owning budget line items in the P&L.

Drive safety and compliance throughout the store, including overall condition management and responsibility for following all compliance procedures.

Ensure Team Leaders and Leads provide guidance and assign daily work assignments for team members, as well as any training needs.

Perform other duties as assigned or required.

Qualifications

Bachelor’s degree or equivalent experience.

Minimum 4+ years of retail/grocery or customer service experience.

Progressive leadership experience preferred.

A passion to provide industry leading service.

Demonstrated ability to communicate with team members in a way that provides clear and precise direction.

Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.

Demonstrated ability to lead an organization that practices working safely at all times.

Demonstrates proactive/creative thinking and applies it to the business.

A thorough understanding of seasonal and diverse merchandising to meet customer needs and increase sales and market share.

A strong business acumen.

An innovative attitude to help set the industry standard.

A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

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