Business Relationship Manager

Job 152755 - Business Relationship Manager - New York, NY
Savory has been revolutionizing food on-demand as New York City’s first delivery-only restaurant. We offer a dynamic work environment with a focus on sustainability, local sourcing and technological innovation.

Your Role
You are responsible for maintaining the quality and consistency of contact to the existing client base created by the BDM. You will be the main liaison and will provide the utmost in customer service and aims to become a trusted advisor in all things Savory. The main focus of the RM is to create an environment of consistent and repeat orders that will become the basis for all Savory revenue.

Requirements
Daily Responsibilities

Sets bold aspirations and a clear vision for the development of the relationship

Works in tandem with the BDM to retain up to 90% of Savory’s current client roster

Sets and executes a client relationship strategy that defines which issues to focus on, which opportunities to pursue, and which individuals to invest in

Develops long term client relationships through entertainment, face to face meetings and setting up client events

Creates, manages, and leads the team, providing appropriate coaching and mentoring along the way

Is perceived as a thought leader by senior client executives. Facilitates the development of a vision for the overall success of the company, business area, or function

Understands conflict resolution and works expeditiously to resolve any and all issues immediately to the clients satisfaction

Identifies, mobilizes, and delivers into the relationship the right people, solutions, resources, and ideas from across the firm

Successfully undertakes long term contract negotiations, ensures financial success, and monitors quality

Required Skills/Experience

A self‑starter with a track record of successful, sales development at multiple seniority levels within an organization

Experience with start-up environments and highly-transactional models

Ability to interact effectively with all levels of management and with multiple departments including sales, marketing, events, HR, and executive offices

Excellent interpersonal and organizational skills

Ability to train, coach, and mentor Business Development Reps and interns

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