Director of Account Services

The Director of Account Services is equal parts strategic thinker and meticulous operator — someone who runs high-value client relationships with precision, leads the day-to-day without dropping a single ball, and thinks several moves ahead on behalf of every client we serve. This role carries real autonomy to shape how we serve our clients and the opportunity to influence how we grow as an agency. We are building for the future, and we want someone who wants to build with us.

Core Focus
Client Leadership & Strategy

Serve as the primary strategic partner for a portfolio of multi-million dollar accounts, leading with vision and earning trust at every level of the client organization

Drive integrated marketing strategies, planning sessions, and quarterly business reviews that connect client goals to measurable outcomes

Translate campaign performance and market trends into sharp insights and proactive recommendations — always a step ahead

Anticipate client needs, surface risks early, and bring solutions before problems have a chance to take root

Operational Excellence

Own every project from kickoff to delivery — managing timelines, budgets, briefs, and deliverables across multiple workstreams simultaneously

Write and supervise creative and media briefs that inspire great work; deliver reporting that tells a story, not just a spreadsheet

Keep billing, documentation, and account reporting accurate, timely, and client-ready at all times

Connect the client’s world to every internal discipline — creative, media, digital, and PR — with the clarity and context teams need to do their best work

Mentor and develop junior account staff, modeling the standards and culture that define ANDERSON’s account services team

Partner with agency leadership on resource planning, new business, and the agency’s continued growth

Success in this Role Looks Like

Clients Always in the Know: You set the pace, communicate proactively, and ensure every client feels informed, confident, and genuinely well-served, never wondering what’s happening.

Strategic, Defensible Work: Every recommendation is rooted in client goals, backed by data, and delivered with conviction.

Nothing Falls Through the Cracks: Projects run on time, on budget, and the agency earns the kind of operational trust that deepens long-term client relationships.

A Team That Grows: Junior staff develop under your guidance, leadership trusts your instincts, and clients stay (and grow) because of the partnership you’ve built.

Job Description

Serve as the primary day-to-day and strategic lead on a portfolio of multi-million dollar accounts

Own all project management from kickoff through delivery — timelines, budgets, briefs, and deliverables across multiple workstreams

Write and oversee creative and media briefs; deliver reporting and analysis that connects performance to strategy

Drive quarterly business reviews, planning sessions, and integrated marketing strategy aligned to client goals

Collaborate with creative, media, digital, and PR teams to ensure seamless, high-quality execution

Mentor and develop junior account staff, setting the standard for how the team operates and grows

Partner with agency leadership on resource planning, new business development, and agency growth initiatives

Skills and Abilities Requirements

10+ years of client service experience within an advertising or integrated marketing agency

Proven track record managing multi-million dollar accounts across complex, multi‑channel scopes

Senior‑level client relationship experience — presenting strategy, navigating tough conversations, and driving measurable results

Strong command of traditional and digital marketing, analytics, and media platforms including GA4, Meta Ads Manager, and Google Ads

Exceptional written and verbal communication skills; ability to write a tight brief and command a room

Fluency in project management tools (Basecamp, Asana, or similar) and comfort with AI‑assisted workflows

Experience leading or mentoring account teams, formally or informally

#J-18808-Ljbffr