Broadband Specialist I

Who We Are

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team of more than 4,000 people. Our mission is to bridge the digital divide between America’s major cities and its smaller regions, offering faster, more reliable internet, expanded free digital and HD TV options, and superior home security and phone technology.

Position Overview
As a Broadband Specialist I (Field Technician), you will focus primarily on new installations of cable television and broadband services. You will operate a company van, enter customer homes, and represent Mediacom to our customers.

Company Benefits

Company‑provided vehicle and gas card

Paid on‑the‑job training and rapid promotion opportunities

Company‑provided tools, tablet, and phone

Health, vision, and dental insurance

Paid vacation, holidays, and flex paid time off

401(k) with generous company match

Pay increases through self‑guided training

Performance bonus potential

Employee discounts on Mediacom services; reimbursement where services are unavailable

Education enrichment up to $5,000 per year for qualified employees

Company‑provided uniforms and boots

Employee wellness program

Position Responsibilities

Complete drop installations, both exterior and interior, for single and multi‑unit dwellings.

Perform new connects, reconnects, disconnects, and outlet additions; install or remove converters.

Analyze picture quality and judge acceptability of delivered picture after cable installation.

Use hand tools and soldering equipment to complete job functions.

Read signal levels with a field‑strength meter and make necessary adjustments.

Mount on poles, ladders, or other structures using proper safety equipment.

Lift and carry up to 100 lbs.; work in confined spaces such as crawl spaces.

Operate VOM or DMM to check for open or short circuits and verify AC/​DC voltages.

Read drop‑system blueprints.

Explain FCC rules and company policies to customers.

Drive company vehicles, maintain uptime, and perform vehicle upkeep.

Generate additional revenue through effective sales techniques and product promotions.

Assist with cleanup, salvage, and general support of other employees as directed.

Adhere to applicable codes, company procedures, and safe work practices to provide an outstanding customer experience.

Position Requirements

No prior experience required.

High school diploma or GED.

Valid driver’s license with a satisfactory driving record.

Basic mechanical and consumer‑device knowledge.

Good communication skills with customers and co‑workers.

Ability to work in high or tight spaces.

Capacity to work in all weather conditions and at various heights.

Flexibility for evening, weekend, holiday, and overtime hours.

Physical Requirements

Frequent handling of heavy objects (approximately 50‑100 lbs.) and heavy hand tools.

Employer Statement
Mediacom Communications is committed to Equal Employment Opportunity for all employees and applicants. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Disclaimer
The salary range for this position is $15.00 – $16.25 an hour. When making a job offer, we consider factors such as related work experience, skills, qualifications, education, and certifications/licenses.

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