Field Service Representative

When you join Caterpillar, you become part of a global team that focuses not only on the work we do but also on each other. We are makers, problem‑solvers, and future world builders who create stronger, more sustainable communities. We don’t just talk about progress and innovation; we make it happen with our customers, wherever we work and live. Together, we build a better world so everyone can enjoy living in it.

Installs, maintains and troubleshoots equipment at the customer’s location using tools, parts and technical diagrams. Customer service assignments include on‑site preventive maintenance and inspection service work, call‑out services and commissioning activities on turbomachinery and package systems.

What you will do:

Use a variety of test equipment to diagnose and identify malfunctions, referring to schematics and manufacturers’ specifications as instructed by experienced field service personnel or a supervisor.

Under supervision, use hand tools, gauges and instruments to analyze, repair or replace faulty parts and utilize digital tools and systems.

Observe and check for common causes of trouble such as dirty or defective components; clean and lubricate equipment under guidance of experienced field service personnel or a supervisor.

Under supervision, perform routine installations and make adjustments to equipment as appropriate within normal procedures.

What we offer:

Competitive compensation packages (65k–85k, not including overtime)

Travel, company truck, gas card and meals/lodging all included

Medical, dental and vision coverage starting day 1

Paid time off plan (vacation, holiday, volunteer, etc.)

401(k) savings plan with company match

Health savings account (HSA)

Flexible spending accounts (FSAs)

Short and long‑term disability coverage

Parental leave

Employee assistance programs

Voluntary benefits and employee discounts

Career development

What you will have:
Degree or equivalent experience desired

Service Excellence: knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Initiative: being proactive and committing to action on self‑identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.

Problem Solving: knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Mechanical Maintenance – Power Supply: knowledge of machines used in power plants; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.

Mechanical Maintenance (Oil and Gas): knowledge of mechanical equipment and preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.

Safety (Oil and Gas): knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond appropriately to work‑related hazards.

Programmable Logic Controller (PLC): knowledge of PLC; ability to design, implement, and operate automated process controls.

Troubleshooting Technical Problems: knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.

Candidates must:

Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.

Maintain a clean driving record (no moving violations within the last 12 months, no 2‑point violations within the last 3 years, and no DUIs within the last 7 years).

Successfully complete a physical exam and obtain OGUK (offshore) certification from an approved physician.

Be able to obtain a legal Transportation Worker’s Identification Credential.

Visa sponsorship is not available for this position.

Caterpillar is an Equal Opportunity Employer, including veterans and individuals with disabilities. Qualified applicants of any age are encouraged to apply.

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