Field Service Representative

Job Description:

Job Title:

Field Service Engineer – Hydropower & Gas Systems (Houston, TX)

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you become part of a global team that cares not only about the work we do but also about each other. We are makers, problem solvers, and future world builders who create stronger, more sustainable communities. We don’t just talk about progress and innovation; we make it happen with our customers wherever we work and live.

Installs, maintains, and troubleshoots equipment at the customer’s location using a set of tools, parts, and technical diagrams. Customer‑service assignments include on‑site preventive maintenance and inspection service work, call‑out services, and commissioning activities on turbomachinery and packaged systems.

Key Responsibilities:

Use a variety of test equipment to diagnose and identify malfunctions, and reference schematics and manufacturer specifications for troubleshooting under the guidance of experienced field‑service personnel or a supervisor.

Under supervision, use hand tools, gauges, and instruments to analyze, repair, or replace faulty parts, and utilize digital tools and systems.

Observe and check for common causes of trouble (e.g., dirty or defective components) and clean or lubricate equipment as directed.

Under supervision, perform routine installations and make adjustments to equipment within normal procedures.

Candidate Qualifications:

Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.

Hold a clean driving record (no moving violations within the last 12 months, no “2 point” violations within the last 3 years, and no DUIs within the last 7 years).

Successfully complete a physical exam and obtain OGUK (offshore) certification from a Solar‑approved physician.

Be able to obtain a legal Transportation Worker’s Identification Credential.

Reside in or be willing to relocate to the greater Houston area.

Degree Requirement:

Degree or equivalent experience desired.

Skill Descriptors:

Service Excellence : Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service directly or indirectly.

Level Working Knowledge

Provides a quality of service that customers describe as excellent.

Resolves common customer problems.

Responds to unexpected customer requests with urgency and positive action.

Provides direct service to internal or external customers.

Documents customer complaints in a timely manner.

Initiative : Being proactive and committing to action on self‑identified job responsibilities and challenges.

Level Basic Understanding

Describes opportunities for taking initiative in the organization.

Provides examples of taking initiative in personal or professional life.

Identifies types of environments that motivate or demotivate initiative.

Explains how initiative is critical to success.

Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving operational or process problems.

Mechanical Maintenance – Power Supply

Installs and maintains basic mechanical components and equipment.

Generates regular maintenance reports to senior management.

Repairs or replaces mechanical components based on diagnostic results.

Assists in optimizing preventive maintenance procedures.

Performs mechanical testing activities for power supply machines.

Mechanical Maintenance (Oil and Gas)

Identifies common measurement tools used to monitor and adjust equipment.

Understands the concept of equipment and human reliability.

Explains the basic elements of industrial machines.

Knows where to locate checklists and documentation for mechanical equipment.

Safety (Oil and Gas)

Describes the purpose and general content of a Material Safety Data Sheet.

Explains what constitutes safe and unsafe working conditions.

Identifies common types of hazards and associated adverse effects.

Cites examples of workplace injuries and current preventive measures.

Programmable Logic Controller (PLC)

Cites examples of PLC‑associated control function applications.

Describes PLC concepts and features.

Discusses key considerations and issues in using the programmable controller.

Explains benefits and risks associated with advanced control functions.

Troubleshooting Technical Problems

Explains where to locate basic help facilities and troubleshooting guides.

Discusses basic concepts behind a systematic approach to solving technical problems.

Identifies available resources and support systems for troubleshooting.

Describes problem identification, reporting, and escalation procedures.

Benefits and Compensation:

Competitive Compensation Packages (65k-85k not including OT)

Travel, Company Truck, Gas Card, Meals/Lodging all included

Medical, dental and vision coverage starting day 1

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401(k) Savings Plan including company match

Health savings account (HSA)

Flexible spending accounts (FSAs)

Short and long‑term disability coverage

Parental leave

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Career Development opportunities

Additional Information:

Visa sponsorship is not available for this position.

Posting Dates: June 23, 2026 – July 5, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Equal Opportunity Statement:

Caterpillar is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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