Digital Specialist - Product Health

Overview
Louisiana Cat has proudly represented Caterpillar® for 4 continuous generations in Louisiana, delivering high‑quality Cat equipment, service, and parts since 1933. We build and power our community for a better future. We always seek high energy, ambitious candidates ready to join our team.

Opportunity
We are looking for a

Digital Specialist

to join our growing

Product Health

operations at our corporate office in

Reserve, Louisiana .

Responsibilities

Train customers on how to use VisionLink and improve adoption of Cat digital capabilities.

Perform Customer Digital Reviews aligned to customer subscriptions, connected assets, and available capabilities.

Troubleshoot DNA alerts, including customer data mismatches and connectivity issues.

Provide qualified leads and digital insights to the Service Department.

Set up customer notifications in VisionLink for PMs, fault codes, inspections, and SOS events.

Enable PM interval tracking for customers and support proactive maintenance planning.

Automate specialized VisionLink reports and support CEDE condition monitoring reporting.

Support remote services, including remote troubleshooting and remote flash coordination.

Stay current on Cat Digital changes and communicate relevant updates to internal teams and customers.

Monitor TCRA (Total Connected Reporting Assets) and EM active customers to improve visibility and follow‑up.

Manage all open and closed Product Link work orders, including warranty‑related items.

Answer rental requests and capture required changes in systems.

Manage VisionLink subscription changes.

Support connectivity / device activation.

Coordinate technicians to jobs for Product Link.

Handle Product Link onboarding from Salesforce.

Quote connectivity and Product Link repairs.

Run reports on Product Link Service Letters.

Create Total Connected Reporting Assets target list.

Assist the Service and Rental Department with Product Link–related issues.

Qualifications

Required: Bachelor’s Degree in a related field or equivalent experience.

Required: Strong computer skills, including MS Office (Word, Excel, Outlook) and digital reporting platforms.

Required: Ability to effectively present information and respond to questions from managers, clients, customers, and other employees.

Required: Strong communication, problem‑solving, and customer service skills.

Highly preferred: Experience with VisionLink, Cat Digital tools, Product Link, condition monitoring, preventive maintenance, or service operations.

Highly preferred: Minimum 2+ years of relevant work experience.

Job Facts

Schedule: Monday to Friday, 8 a.m. – 5 p.m.

Work requires physical movement as listed in the job description.

Benefits

Health, Dental, Vision, and $50,000 Company‑Funded Life Policy (if enrolled in Health).

Short‑ and Long‑Term Disability Insurance.

Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and other voluntary policies.

401(k) Plan with Company Match.

Paid Holidays & Vacation.

Technician Tool Loan Program up to $2,000.

Safety Boot / Safety Prescription Glasses Allowances.

Employee Discounts.

Credit Union.

Technician Career Development Program – Shop & Field Service Training.

Safety

Strict compliance with PPE safety regulations.

Compliance with all Federal, State, and Local safety and company regulations.

All employees must follow Company Health, Safety & Environmental (HSE) procedures.

Louisiana Cat is a drug‑free workplace, including marijuana and THC products.

Why People Join Louisiana Cat

Dedicated to a safe and meaningful work environment that empowers employees and customers.

Fosters lasting partnerships guided by strong company values, customer experience culture, and safety standards.

Committed to long‑term growth and success of employees and customers.

Energy, focus, and passion delivering results that impact customers daily.

Opportunities across Construction, Electrical Power, Industrial, Marine Engines, and Oil & Gas industries.

Investment in training and development programs to build career paths.

Competitive pay and benefits, paid holidays and vacation, incentive programs, and 401(k) company match.

Who We Are
We are a growing organization focused on creating a positive impact on employees, customers, and communities. We value collaboration and dynamic teamwork. With 23 locations across Louisiana and the Gulf South, our corporate headquarters are in Reserve, LA, and Power Systems HQ is in New Iberia, LA.

Equal Employment Opportunity
Louisiana Cat (Louisiana Machinery Co., LLC) and its affiliates are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or veteran status. We proudly hire U.S. Veterans.

Louisiana Cat (Louisiana Machinery Co., LLC) uses E‑Verify and complies with I‑9 employment eligibility requirements of all new hires. This company is drug‑free and conducts background checks, drug/alcohol screening, and, if applicable, pre‑employment physical/fit‑for‑duty assessments.

#J-18808-Ljbffr