Document Specialist I, Mail Center

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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Summary:

The Mail Center Document Specialist I uses their process knowledge to perform scanning of incoming documents and checks, as well as performing other mail/file services, such as mail pick up, loan mod entry, electronic customer service sort, indexing documents, and pulling/shelving files. This position reports to the Mail Center Supervisor.

Roles & Responsibilities:

Execute various scanning processes

Execute outgoing USPS Mail process

Execute affidavits process

Execute customer service electronic sort process

Execute various indexing processes

Audit work for completeness prior to scanning and indexing

Responsible for the pick-up delivery of all mail, small packages and scan requests from each floor at the designated mail cabinet locations

Replace Iron Mountain signage on shred bins and ensure each bin is secured with a lock

File/Shelve documents

Skills & Qualifications:

Some experience preferred, but not required

Ability to work in a detail oriented, time sensitive environment

Strong time management skills

Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards

Ability to handle confidential materials in a professional and ethical manner

Excellent communication and interpersonal skills and ability to communicate effectively at all levels in person, by phone, and by email

Exhibit excellence in customer service and the ability to serve others by providing immediate attention to customers entering the DRCM

Ability to review documents for long periods of time and recognize errors

Basic computer skills with the ability to navigate efficiently

Educational Requirements:

High School Diploma or GED required

Four-year college degree preferred

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.