UGC Client Facilitation Manager

Owning the end-to-end user-generated content process for assigned client accounts, the full-time UGC Client Facilitation Manager will manage creator relationships, oversee content production, and ensure alignment with performance outcomes while working in a remote environment.
Key Responsibilities

Manage the full UGC lifecycle, including sourcing, briefing, reviewing, editing, and delivering content
Serve as the primary client-facing lead, presenting UGC strategies and creative examples that communicate value
Track and analyze UGC performance, preparing reports that emphasize insights for creative direction and ROI

Required Qualifications

Experience managing client relationships and/or creator/influencer programs, ideally in an agency setting
Strong understanding of TikTok, Meta, and YouTube content formats and platform best practices
Familiarity with video/content editing tools and basic performance analytics
Ability to confidently present to clients and stakeholders
Highly organized with the capability to manage multiple accounts and deadlines simultaneously