Client Relationship Manager

Client Relationship Manager

Position to fill: Client Relationship Manager
Industry: IT Services
Location: Jersey City, NJ, USA
Salary range: US$100k-130k base + Commission
Company Description

Tech Tammina LLC
Job Description

Our client is currently seeking an experienced, action oriented high energy Client Relationship Manager to manage the post-sales relationship for assigned strategic accounts, for the purpose of building customer loyalty and satisfaction, consistent with revenue retention and growth objectives. Responsibilities:
Responsible for managing the post-sales relationship for strategically significant accounts.
Serves as the primary client contact and advocate for day to day and escalated issues and requests
Establishes and maintains customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement.
Protects existing revenue streams, identifies and neutralizes competitive threats
Actively farms existing account base to identify new solutions or services opportunities.
Provides valuable account information and insight to support the sales process
Builds and executes an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management and account planning sessions
Leverages internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations
Coordinates activities and provides leadership on directions of key projects, initiatives and issues across internal business units
Conducts regular briefings on account status to senior management and other internal stakeholders
Requirements

Mandatory:
5+ years experience in account management/client relationship supporting Banks and Financial Clients
Project management experience with excellent organizational skills
Ability to tailor message formats and content to the audience and get heard
Exceptional interpersonal, listening, written and verbal communication skills are a must
Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously
Comfortable dealing with complex customer relationships, decision processes and competing agendas
Proven track record of successfully building and nurturing multi- level client relationships
Superior critical thinking, decision making and problem solving skills
Bachelor's degree, ability to travel 50%
Preferred:
Strong working knowledge of wealth management, banking and financial services in general
Experience with offshore IT Managed Services delivery teams (India, etc)
Experience with complex software sales lifecycle
Qualifications

Bachelor's degree
Additional Information

Job Status: Full Time / Permanent
Share the Profiles to paramesh(at)tammina.com Contact: 703 349 2332 Keep the subject line with Job Title and Location