Senior Account Manager

We are looking for a Senior Account Manager who is passionate about expanding the ways people experience brands, has a specific eye for the details, and skillfully communicates with various stakeholders. At Giant Spoon, Senior Account Managers take pleasure in getting to ‘do it all’. They will work under the Account Lead to help support and manage all client relationships and associated requests, and work closely with all other teams to ensure deadlines are met and creative work gets out the door in a consistent and timely manner. They must have a strong ability to manage a cross‑functional team and multiple work streams simultaneously. Projects vary in scale and scope, and require the ability to deftly manage multiple sub‑workstreams. Senior Account Managers are crucial to the fluidity and efficiency of projects and should be prepared to get their hands dirty in all stages of the process, acting as a utility player to provide support to the team.

The ideal candidate is a go‑getter with high expectations for themselves. They’re also looking for ways to make operations more efficient, opportunities to improve the model or framework they are working with, and the know‑how to get the best of their team’s time. Most importantly, they are ready to become a Spoon – to give a damn, try anything, and enjoy the people they work with. This team is based in the New York office and works in a hybrid fashion with in‑office work on Tuesdays, Wednesdays, and Thursdays. We are looking for candidates who can join us in NYC!

The anticipated salary range for this position is $87,000 - $105,000. Salary is determined based on a wide range of factors, including relevant experience, knowledge, skills, job duties, and geographic location. For this role, we also offer programs such as medical/dental/vision insurance, 401(k) matching, paid time off, and various other benefits and perks.

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Responsibilities

Act as Client point of contact and representative of the agency, presenting estimates, SOWs, project status, and deliverables

Manage and monitor project lifecycle

Manage day-to-day workflow, timelines, and milestones; work with team to help drive scheduled deliverables, relay revision requests, record progress and help tackle obstacles as they arise

Establish clear integration checkpoints to facilitate collaboration between the internal departments involved in the creative development process

Own all internal correspondence such as crafting meeting reports, and reviewing creative and strategic briefs with an eye toward Client’s business goals

Recap internal meetings, client and team feedback, decisions and deliverables in writing for dissemination to the team

Create and maintain account/project status reports

Coordinate and facilitate internal and client meetings

Help develop and advocate for strategic goals, planning, and positioning

Seek out opportunities for business growth with existing or new clients

Collaborate with Account Lead and key project stakeholders to oversee project steps, tasks, requirements for SOW

Manage internal asset management in partnership with the Production team

Advocate for internal, cross‑functional teams (strategy, creative, production) to maintain integrity of the work, while staying on schedule and on budget

Requirements

4+ years of well‑rounded account and project management experience in advertising or related creative, fast‑paced businesses

Experience successfully managing projects of a cross‑functional team

Experience with Experiential projects a plus

Professional writing skills, ability to construct a well‑written email with clarity and efficiency

Ability to craft internal / external presentations and present in an engaging way

Ability to effectively prioritize tasks and be resourceful, flexible and quick to adapt in a fast‑paced environment

Acute attention to detail

Ability to foster trusting relationships with teammates and clients

Digitally connected, passionate about technology and innovation with an insatiable curiosity for how it applies to our industry

Familiarity with Google Suite, Slack and Microsoft Office

Giant Spoon is an agency that strives to build an inclusive workplace dynamically rooted in our differences. What makes you, you, is your greatest asset here. No matter your race, ethnicity, religion, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disabled status, genetic information, or other protected category—feel comfortable (and excited) to bring your full self and make smart, impactful work.

For applicants who are California residents, please see our Privacy Policy here which describes our privacy practices with respect to our collection of Personal Information as required under the California Consumer Privacy Act of 2018 (CCPA).

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