Account Manager

Job Description
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role
Account Manager, Internal Sales - Pharma & Medical Device Portfolios Reporting to Senior Manager

The Account Manager is responsible for managing and retaining a portfolio of accounts across Wiley's Pharma and Medical Device portfolios, driving revenue growth through relationship building, strategic account planning, and consultative sales approaches. This role requires a deep understanding of customer needs within the U.S. healthcare advertising landscape, data-driven decision making, and the ability to identify cross-selling opportunities across journal and non-journal products - including Wiley's suite of health advertising solutions targeting healthcare professionals (HCPs).

Job Responsibilities

Manage a portfolio of 100-200 accounts with responsibility for revenue targets and renewal rates

Develop and execute strategic account plans, setting goals and revisiting strategies throughout the year

Analyze customer usage data and performance trends to understand account health and proactively address issues

Renew and renegotiate agreements, managing paperwork and compliance requirements - including U.S. healthcare advertising regulatory and compliance standards.

Identify and pursue cross-selling opportunities based on institutional and corporate research needs, spanning journal advertising, ePDF placements, email campaigns, and multi-touch digital solutions on the Wiley Online Library

Leverage Wiley's health sciences portfolio. 430 journals across 37 specialties, 273 in partnership with a society to align pharma client messaging with credible, peer-reviewed content that HCPs trust

Articulate Wiley's value proposition to pharma media buyers and marketing teams, drawing on data such as over 8.8 million unique monthly visitors to Wiley's medical content and the insight that HCPs are five times more likely to notice an advertisement on a journal platform versus a pharma-sponsored channel

Research customer organizations including medical affairs, publications, marketing, and brand teams to understand their pipeline stage and tailor solutions across the full drug development lifecycle, from awareness and consideration through to selection and prescribing behavior

Build and expand relationships with key stakeholders at client organizations, including agency contacts and third-party media buyers

Execute data-driven negotiations that deliver successful agreement outcomes, including demonstrating ROI through engagement metrics, click-through rates, and campaign attribution tools

Maintain accurate records in CRM systems and provide regular forecasting

Collaborate with cross-functional teams including customer success, sales operations, and editorial

Represent Wiley at U.S. healthcare and pharma industry conferences and events

Liaise with Agency contacts frequently, including pharma media planning agencies

Required Qualifications

4-year undergraduate degree

Prior experience hitting targets and managing strategic accounts, ideally within healthcare publishing, pharma media, or health advertising

Experience in complex selling situations, including navigating U.S. healthcare advertising compliance requirements

Ability to diagnose institutional and corporate subject-level research and marketing needs across pharma and veterinary sectors

Ability to identify and manage cross-selling opportunities across print, digital, and multi-touch advertising formats

Strong email/written communication skills

Ability to work independently and manage one's own book of business

Proven success in exceeding financial sales goals using a consultative sales approach

Hunter mentality with strong emphasis on revenue growth

Preferred Qualifications

Salesforce Proficiency

Sales methodology training

Familiarity with U.S. pharma advertising standards and industry bodies

Understanding of HCP engagement trends and pharma digital media landscape

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

Salary Range
73,900 USD to 108,633 USD #LI-KW1

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