Customer Experience Specialist

Georgia Pacific is seeking an enthusiastic individual to join our team for the role of

Customer Experience Specialist.

We seek an energetic professional to be the first point of contact for our clients and partners, interested in helping our business grow through value-based conversations and exceptional customer experience.

This position acts as a primary liaison between our sales team, customers, and internal departments. The Customer Experience Specialist creates value by ensuring quality customer service, accurate pricing and order entry, and managing customer disputes.

In this role, you will report to the Director of Sales Transformation. We are located at GP HQ in downtown Atlanta, GA. We offer a schedule of remote work and 3 days in the office a week. If you are a candidate from the larger regional area and our hybrid model aligns with your career expectations and capability to commute – we want to hear from you!

Our Team
Georgia-Pacific's building product business has consistently been among the nation's top suppliers of building products to building materials dealers and large warehouse retailers. Our Building Products division includes Plywood, Lumber, OSB/Composite Panels, and Gypsum. To learn more, visit https://www.buildgp.com/. Georgia-Pacific employees strive for safety and health excellence while achieving an injury-free workplace.

What You Will Do

Manage and optimize incoming calls, transforming each interaction into a valued experience. Serve as a key link between clients and sales professionals, fostering strong relationships and smooth communication.

Accurately enter and maintain customer data and order information in the company’s systems (Salesforce, SAP), ensuring that all details are captured with precision and attention to detail.

Collaborate closely with sales to ensure smooth coordination and execution of customer orders.

Provide day-to-day support for operational dispute reporting to help the Accounts Receivable (AR) team maintain accurate records and accelerate collections.

Work with Excel-based reports to perform basic account reconciliation and escalate discrepancies for resolution.

Approach customer account issues with an entrepreneurial mindset, identifying root causes, proposing solutions, and resolving issues promptly.

Utilize economic thinking to perform business analysis, identifying problems and opportunities, and proposing solutions for the panels sales team.

Who You Are (Basic Qualifications)

Associate’s Degree OR 1+ years related work experience

Excellent communication skills, capable of effectively conveying ideas to diverse audiences

A proactive and customer-focused mindset

Highly motivated self-starter; constantly working proactively to identify process improvements

Collaborative team player

Economic thinking / critical thinking / problem solving skills Requirements: (yes or no - check the box)

Proficient with Microsoft Office suite products with an emphasis on Excel

What Will Put You Ahead

Bachelor’s degree or equivalent experience

SAP or Salesforce experience

Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, AD&D, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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