Digital Media Coordinator

As a Digital Media Coordinator, you will play a crucial role in supporting our internal and external clients throughout the entire lifecycle of their advertising campaigns, from order placement to successful launch. You will ensure every detail is communicated and executed, collaborate across departments, and contribute to a culture that values continuous learning and development.

Customer Service Responsibilities

Communicate with sales teams on orders as needed for fulfillment

Streamline internal communication across U.S. and offshore digital media teams

Accurately handle and resolve customer inquiries

Act as a liaison between customers and fulfillment teams, internally or with third‑party providers/vendors

Resolve issues by taking appropriate action and escalating to management when necessary

Speak confidently in person and remotely with internal and external stakeholders

Coordinator Responsibilities

Traffic and maintain new campaign orders and modification orders for digital media channels

Audit, traffic, and assign orders and performance questions to the appropriate digital media team members

Provide clear direction for order fulfillment, including identifying issues and required assets

Coordinate with internal teams to meet SLA benchmarks and ensure deadlines are met

Fulfill products as ordered and support during product lifecycle

Continuously adapt to a variety of changing systems and an evolving product mix

Conduct weekly pacing checks and proactive management tasks

Resolve issues from internal and external stakeholders via the Digital Sales Operations Help Desk

Assist with cross‑training exercises and special projects as assigned

Qualifications

2+ years in a digital coordinator or similar role

Strong organizational and project‑management skills with attention to detail and a sense of urgency

Ability to work independently and as part of a team in a fast‑paced, hybrid environment, and adapt to increased workload when others are out of office

Proactive, solutions‑oriented, and coachable professional with excellent written and verbal communication skills

Strong listening skills, empathy, and the ability to relate to clients effectively

Proficient in problem‑solving, maintaining composure in stressful situations, and diffusing customer service issues

Strong working knowledge of Microsoft Office Suite (Outlook, Word, Excel)

Experience with platforms such as Google Ads, Yahoo DSP, email marketing platforms, Facebook Ads Manager, Google Business Profile, and JIRA is a plus

Work Schedule and Location
This role reports into our Hunt Valley, MD office on a hybrid schedule with an average of 3 days per week in the office and 2 days working from home.

EEO and Inclusivity
Sinclair is proud to be an equal‑opportunity employer and a drug‑free workplace. Employment practices will be influenced or affected by the race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status, or any other characteristics protected by law.

Benefits and Compensation
Base salary ranges from $21.63 to $24.03 per hour. Final compensation will be determined by experience, skills, certifications, and geographic location.

Retirement plan participation

Life and disability insurance

Health, dental, and vision plans

Flexible spending accounts

15 paid vacation days

2 paid personal days

9 paid holidays

40 hours of paid sick leave

Parental leave

Employee stock purchase plan

Visa Sponsorship
This position is not eligible for visa sponsorship, including H‑1B, OPT‑STEM, or other employer sponsorship.

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