Digital Media Coordinator

Support internal and external clients throughout the lifecycle of advertising campaigns

Communicate with sales teams regarding orders for fulfillment

Streamline communication across US and offshore digital media teams

Handle and resolve customer inquiries accurately

Act as liaison between customers and internal fulfillment teams or third-party providers/vendors

Resolve issues appropriately and elevate to management when needed

Communicate confidently with internal and external stakeholders in person and remotely

Traffic and maintain new and modified campaign orders across digital media channels

Audit, traffic, and assign orders and performance questions to appropriate digital media team members

Provide direction for order fulfillment, including identifying issues and required assets

Coordinate with internal teams to meet SLA benchmarks and deadlines

Fulfill products as ordered and support them throughout their lifecycle

Adapt to changing systems and evolving product mix

Conduct weekly pacing checks and proactive management tasks

Resolve stakeholder issues through the Digital Sales Operations Help Desk

Assist with cross-training exercises and special projects

Support campaigns across Google Ads, YouTube, Facebook, email marketing, programmatic, and other channels

Requirements

2+ years in a digital coordinator or similar role

Strong organizational and project management skills

Attention to detail and a sense of urgency

Ability to work independently and as part of a team in a fast-paced, hybrid environment

Ability to adapt to an increased workload when others are out-of-office

Proactive, solutions-oriented, and coachable professional

Excellent written and verbal communication skills

Strong listening skills and empathy

Ability to relate to clients effectively

Problem-solving skills

Ability to maintain composure in stressful situations and diffuse customer service issues

Strong working knowledge of MS Office Suite, including Outlook, Word, and Excel

Experience with platforms such as Google Ads, Yahoo DSP, email marketing platforms, Facebook Ads Manager, Google Business Profile, and JIRA is a plus

Must be able to work in the United States without visa sponsorship, including H-1B or OPT-STEM sponsorship

Core Competencies
Demonstrates strong organizational and project management skills while effectively supporting advertising campaigns across various digital media channels. Proficient in communication and problem‑solving, with the ability to adapt to changing environments and manage client relationships.

Highest-signal resume keywords

Digital Campaign Management

Project Management

Google Ads

Customer Service

MS Office Suite

ATS Optimization Keywords
Hard Skills

Digital Campaign Management

Project Management

Attention to Detail

Problem‑Solving

Order Fulfillment

Soft Skills

Excellent Communication Skills

Strong Listening Skills

Empathy

Proactive Attitude

Ability to Work Independently

Industry Keywords

Digital Media

Advertising Campaigns

Stakeholder Management

SLA Benchmarks

Hybrid Environment

Tools & Technologies

Google Ads

Facebook Ads Manager

Email Marketing Platforms

Yahoo DSP

JIRA

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