Audi Novi – General Sales Manager at Lithia & Driveway
At Lithia & Driveway, we’re powered by people and driven to deliver results. We’re one of the largest automotive retailers in North America and are focused on growing leaders who want to make an impact—both in their store and across the company.
What You'll Do
- Sales Process Management: Ensure vehicles sales goals are attained by holding Sales Managers and Sales Representatives accountable to Lithia sales process and customer experience.
- Manage daily activity of Sales Managers and sales staff using the daily work plan in LSMS to ensure sales volume and productivity goals are met.
- Engage directly with customers when there isn’t enough Sales Management coverage.
- Walk lot daily with the sales team to ensure knowledge of vehicle pricing and the condition of inventory, advertising, banners, and area grounds.
- Sales Staff Recruiting, Training and Development: Train Sales Managers and sales staff daily using tools such as meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure proficiency in the sales process and manufacturer product knowledge.
- Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
- Customer Engagement: Ensure all customers are greeted promptly in a professional and friendly manner. Address and resolve escalated customer concerns promptly and professionally. Assist Sales Representatives with customers when needed to ensure the sale of a vehicle. Remain aware of all customers on the lot to ensure their buying experience progresses as expected.
- Administrative Duties: Prepare and communicate work schedules for all sales-related staff. Complete all month-end procedures accurately and on time. Participate in store meetings (e.g., Sales Receivables, Save-a-Deal and Store Manager meetings). Track ad sourcing by communicating with customers to identify what brought them to the store.
What You'll Bring
- 5+ years of automotive sales leadership experience, with at least 2+ years as a Sr. Sales Manager or GSM in a franchise dealership
- Proven track record of meeting/exceeding sales targets and profitability goals
- Strong knowledge of OEM processes, inventory management, and dealership financials
- Experience with dealership management systems (e.g., CDK, Reynolds & Reynolds) and CRM tools
- Solid understanding of F&I processes and compliance regulations in the U.S.
- Experience with digital retailing and omnichannel sales strategies
- OEM certification or leadership training programs; Ford is preferred
- Acceptable driving record and a valid driver’s license in your state of residence
Total Rewards
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our store locations and adjacencies. We emphasize entrepreneurial leadership and growth powered by people.
Requirements: High School graduate or equivalent, 18 years or older. We are a drug-free workplace. We are an equal employment opportunity employer. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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