Job Title
Associate Director of Digital Marketing & Communications
Job Summary
The Associate Director of Digital Marketing and Communications leads digital strategy, execution, and performance across University Connected Learning. This role oversees paid and organic marketing, web content and updates, analytics and reporting, and integrated communications.
This position translates business goals into clear digital strategies, ensures campaigns run effectively across channels, and uses data to guide decisions. The role manages a cross‑functional team spanning paid media, social media, web content, analytics, and communications, and works closely with creative, program, and leadership teams to deliver coordinated marketing efforts.
Responsibilities
Digital Strategy and Performance
- Lead digital marketing strategy across paid and organic channels
- Translate program and enrollment goals into measurable digital campaigns
- Oversee campaign planning, execution, optimization, and performance tracking across search, social, display, and web
- Define and monitor KPIs and ensure consistent reporting across campaigns
- Use performance data to improve results and inform future strategy
- Evaluate and implement new tools, platforms, and approaches
Analytics and Reporting
- Oversee digital analytics and reporting using tools such as Google Analytics and Agency Analytics
- Ensure reporting is accurate, consistent, and usable across teams
- Provide clear insights to leadership and program stakeholders
- Conduct ad hoc analysis to answer business questions
- Lead testing and optimization efforts, including A/B testing across digital channels
Web and Digital Experience
- Oversee web content strategy, updates, and performance across CMS platforms, including Modern Campus
- Ensure websites are accurate, accessible, and aligned with brand and user experience standards
- Partner with web and IT teams to improve usability and conversion performance
- Maintain working knowledge of HTML and CSS to guide decisions and troubleshooting
Team Leadership
- Manage a cross‑functional team that includes paid digital and media, social media (organic and paid), web content and updates, communications and public relations
- Set priorities, manage workflows, and ensure work is delivered consistently
- Coach and support team development
- Ensure projects and decisions are clearly documented and tracked
- Oversee digital communications and PR alignment with marketing campaigns, ensuring messaging is consistent across channels
- Support integrated campaign planning across marketing, creative, and program teams
- Bring a clear digital perspective into broader planning conversations
Collaboration
- Partner with program teams, creative, analytics, and IT to align priorities
- Provide digital guidance to internal stakeholders
- Ensure campaigns reflect audience needs and program goals
- Maintain strong working relationships across teams
Operations, Partnerships, and Budget
- Manage digital marketing budgets across channels
- Oversee relationships with external agencies and vendors, including planning, execution, and performance accountability
- Manage relationships with platform partners such as Google and Meta, leveraging those partnerships for strategy, optimization, and access to platform insights
- Ensure resources are used effectively and aligned with performance goals
Qualifications
- Experience leading digital marketing strategy and execution across multiple channels
- Strong understanding of paid media, social media, and web strategy
- Experience with analytics platforms such as Google Analytics and Agency Analytics
- Familiarity with CMS platforms, including Modern Campus, and working knowledge of HTML and CSS
- Experience managing external agencies and vendor relationships
- Experience managing teams and cross‑functional work
- Strong analytical and decision‑making skills
- Clear communication style with both technical and non‑technical stakeholders
Minimum Qualifications
Associate Director, Marketing Communications Management: Requires a bachelor’s (or equivalency) + 10 years or a master’s (or equivalency) + 8 years of directly related work experience. 1 year of higher education can be substituted for 1 year of directly related work experience.
Preferences
Benefited Staff
Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement. Individuals who previously retired and receive monthly retirement benefits from URS are subject to URS’ post‑retirement rules and restrictions.
This position may require successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment.
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