Director, Strategic Accounts - Health Systems

Director, Strategic Accounts - Health Systems For North America

Do you have 5–10 years of experience in sales, account management, or customer success within the healthcare industry? Are you passionate about building deep strategic relationships that drive real, measurable impact?
Bring your knowledge & passion to healthcare with SOPHiA GENETICS as our Director, Strategic Accounts - Health Systems for North America.
Our mission
We believe there is a smarter, more data-driven way to make decisions in healthcare — and our cloud-native AI-powered SOPHiA DDM Platform makes that vision a reality every day. As a Director, Strategic Accounts - Health Systems, you'll be at the forefront of growing our most valuable customer relationships — driving adoption, retention, and expansion at scale.
Your mission
The Director, Customer Success holds a critical leadership role within the SOPHiA GENETICS sales department. Reporting to the Managing Director of Sales for NORAM, you will lead the regional Customer Success team, ensuring customer satisfaction, revenue retention, and growth. You will build trusted relationships across the organization, remove obstacles, and drive results — all with a strong commercial orientation and a genuinely customer-centric mindset.
The value you bring
Build and maintain long-term relationships with key decision-makers at large, strategic healthcare systems.
Develop comprehensive account plans with clear goals and strategies to maximize revenue potential.
Act as a trusted advisor, providing expert insights on how SOPHiA GENETICS solutions help customers achieve their desired outcomes.
Identify and drive new business opportunities within assigned accounts, leading contract negotiations to mutually beneficial outcomes.
Own regular customer business reviews and champion a seamless cross-functional customer experience.
Develop KOL relationships and leverage their expertise to build brand awareness and support organizational goals.