Key Account Specialist

LOCATION: Los Angeles, CA (Hybrid in our Westwood Office: 4 days on-site; 1 day remote)

REPORTS TO:

Senior Operations Manager, Key Accounts

The Company:

Sunbit is a top ranked financial technology company headquartered in Los Angeles, California, revolutionizing how people manage everyday expenses with its cutting-edge Buy Now, Pay Later (BNPL) solution.

Trusted by over 30,000 locations nationwide—with a strong presence in dental practices and automotive dealerships (where more than 1 out of 2 dealerships are offering Sunbit)—Sunbit makes essential services more accessible, affordable, and convenient.

Founded in 2016, Sunbit has become the fastest, simplest, and most inclusive financing solution tailored for dental professionals. By offering flexible payment options, Sunbit empowers practices to treat more patients and ease the financial burden of care—helping people say “yes” to the services they need, when they need them.

Sunbit’s impact and innovation have been widely recognized. The company was named to the Inc. 5000 list in both 2022 and 2023, and has earned accolades such as Most Loved Workplace®, Best Point of Sale Company, and Top Fintech Startup by CB Insights. Sunbit is also featured on CB Insights' list of Unicorn Startup Companies, with a valuation of $1.1 billion.(Source: CB Insights Unicorn List )

With proven product to market fit and rapid success across thousands of merchants and millions of customers, Sunbit is expanding its Account Management team. This is a unique opportunity to join a high-performance, high-growth company that’s redefining how patients pay for care—and helping providers deliver more of it.

The Role

As we grow our organization, we're seeking a highly motivated and customer-centric Key Account Specialist to join our fast-growing Dental vertical. This role will manage a portfolio (book of business) of 300-400 Key Accounts focusing on Large DSOs, to drive expansion and growth of Sunbit usage.

The ideal candidate will work directly with dental practices at all levels to identify opportunities and engage remotely to drive usage, with a goal of growing Sunbit into the #1 patient financing solution for dental practices across the US.

What You'll Own:

Identify growth opportunities, assess market trends, and align business objectives with partner needs

Cultivate strong relationships with key stakeholders within dental practices at all levels, such as Drs., decision-makers, influencers, office managers and treatment coordinators. Understand their goals, challenges, and pain points to effectively position Sunbit products and services

Track key performance indicators (KPIs) and metrics to measure account health, identify potential risks, and take corrective actions when Serve as a trusted advisor to partners, providing guidance and support throughout their journey. Proactively address any issues or concerns and ensure timely resolution, thereby fostering partner satisfaction and retention

Collaborate with internal teams to develop and implement account-specific strategies to drive growth

Connect and engage with partners virtually to build relationships and drive growth

Requirements
What You'll Bring:

Experience in Sales/Customer Success, preferably in the fintech/ tech/ startup experience

Track record of coaching teams and building processes from the ground up on technology products

Conduct business and financial analysis to evaluate performance, determine and prioritize opportunities, and drive successful execution

Proven track record of achieving quarterly quota

Excellent verbal and written communication skills

Mastery of Microsoft tools (PowerPoint, Excel, Word) and project management skills

Intelligent, go-getter, ambitious and self-motivated who wouldn’t hesitate to roll up their sleeves to achieve overall company success

Great time management skills with ability to self-manage

The Perks:

Join one of LA’s fastest growing startups (2022), A Most Loved Workplace, and #306 on the 2022 Inc 5000 list, #161 on Deloitte Technology Fast 500 list

Mission driven + empowered + collaborative

Competitive pay and stock options

Unlimited PTO

Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave

Newly added HSA and Pet Insurance

401K Plan with Matching

Cell Phone Stipend

Casual Dress

Team based strategic planning + Team owned deliverables

How We Pay:

We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership

We are targeting a base salary of $71,000 -$80,000 per year for this role

This role will also be granted company equity via stock options

Cultural Competencies for Success at Sunbit:

Serve others before self

-Service oriented mindset

Own the impact

-Take pride in effectively managing payroll on a daily basis

Connect genuinely

-Effectively connect with internal stakeholders

Act fast

-Respond to internal team members in a timely manner

Include always

-Work closely with Accounting team and actively welcome peers within the organization

Innovate for good

-Continuously help our internal team create efficient processes

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

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