Customer Experience Specialist

Customer Experience Specialist - Healthcare

Pay:

$23-$25/hour

Schedule:

Monday-Friday, 8:30am-5:00pm

Type:

Full-Time, Temp-to-Hire

Location:

100% Onsite in Roseville

About the Role

Join a mission-driven organization focused on delivering high-quality support and accessible solutions for customers. This role is ideal for someone who loves helping others, thrives in a fast-paced environment, and enjoys working with CRM systems, ERP tools, and customer-facing technologies. If you're detail-oriented, tech-savvy, and committed to providing exceptional service, this is the perfect next step in your career.

Key Responsibilities

Provide daily customer support via phone, email, and chat

Document and manage customer cases, inquiries, and service issues

Perform data entry, including processing orders from phone, email, web, fax, and mail

Maintain compliance with HIPAA and FERPA requirements

Support business system testing for Salesforce, ERP platforms, and customer service software

Collaborate with internal teams to resolve issues and enhance the customer experience

Identify opportunities to improve workflows, customer communication, and service quality

Complete additional tasks and projects as assigned

Qualifications

2+ years of customer service experience within healthcare required

Strong written and verbal communication skills

High accuracy in data entry and case documentation

Experience with Salesforce highly preferred

Proficient with computers; able to learn new software quickly

Strong problem-solving, multi-tasking, and time-management skills

Ability to work independently and as part of a collaborative team

Post-secondary education preferred but not required

Why You'll Love This Role

Positive, supportive work environment

Mission-driven team that values innovation and continuous improvement

Catered breakfasts, fun team activities, and a collaborative culture

Real opportunity for career growth and advancement

Benefits During Contract Period

Medical (MEC + Limited Medical), Dental, Vision

Accident & Critical Illness coverage

Life Insurance & Short-Term Disability

401(k) eligibility

Earned sick time, holiday pay accrual, and bonus eligibility

Benefits Upon Permanent Hire

85% employer-paid medical

Dental, HSA with employer contributions

Life, Short & Long-Term Disability

401(k) with 3% employer contribution

Employee Stock Ownership Plan (after 3 months)

38 total paid days off (PTO + holidays + personal days)

Tuition reimbursement

Cell phone & internet reimbursement

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.