Customer Experience Specialist

Customer Experience (CX) Specialist

Roseville, MN (Hybrid after training)

$54,000 - $61,000 | Temp-to-Hire

Position Overview

The Customer Experience (CX) Specialist is responsible for delivering high-quality support across phone, email, and chat channels. This role focuses on providing timely and accurate responses while managing daily and weekly responsibilities within internal systems.

This position requires strong attention to detail, responsiveness to both internal and external inquiries, and a commitment to proactive problem-solving and continuous improvement.

Key Responsibilities

Provide customer support via phone, email, and chat

Phones are handled every other day; many calls are brief and routed to other teams

Approximately 50-60% phone support and 40-50% written communication

Maintain detailed, accurate records of customer interactions, including inquiries and resolutions

Identify opportunities to improve processes and enhance overall customer experience

Collaborate with cross-functional teams to resolve issues and improve workflows

Complete additional tasks and projects as assigned

Qualifications

2+ years of customer service experience

Strong written and verbal communication skills

Excellent problem-solving and critical thinking ability

Comfortable learning and navigating multiple systems

Ability to manage multiple tasks in a fast-paced environment

Self-motivated and able to work both independently and as part of a team

Experience with customer relationship management systems is a plus

Schedule & Work Environment

Monday-Friday, 8:30 AM - 5:00 PM

Onsite for the first 1-2 months, then hybrid (3 days remote / 2 days onsite)

Compensation & Benefits

During Contract Period

Medical, dental, and vision coverage

Additional protection plans (accident, critical illness, etc.)

Life insurance and short-term disability

Earned sick and safe time

Discount programs for everyday expenses

Upon Permanent Hire

Strong medical coverage with significant employer contribution

Generous paid time off package (including holidays and personal days)

Bonus opportunities

Lifestyle spending allowance for wellness and personal expenses

Retirement contributions and ownership opportunities

Tuition assistance and student loan support

Monthly reimbursements for work-related technology expenses

Work Environment & Culture

Collaborative, team-oriented environment

Opportunities for growth and advancement

Regular team events and group activities

Flexible work arrangements after training

Supportive leadership and idea-driven culture

Why Apply?

This is a great opportunity for someone who enjoys helping others, solving problems, and working in a supportive, fast-paced environment with room to grow.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.