Account Director
Location: Downers Grove, IL • Work Schedule: Hybrid
Benefits
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
- Access to a mental health benefit at no cost.
- Employer provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 40 hours paid volunteer time off.
- A culture committed to community engagement and social impact.
- Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non‑physician team members when eligibility requirements are met.
Responsibilities
- Lead, develop, and execute employer growth strategy with a focus on contract closure.
- Identify target employers and quantify employer growth and revenue potential.
- Build and manage a robust employer opportunity pipeline, including prospecting, qualification, proposal development, and contract negotiation.
- Work directly with employers to understand business needs, pain points, and opportunities and translate them into compelling, contracted solutions.
- Lead employer sales conversations through deal close, including pricing, scope definition, contracting, and implementation handoff.
- Develop employer service portfolio including new program value propositions, detailed program design, pricing models, and roll‑out/implementation plans.
- Monitor shifts and changes in employer patient populations to identify expansion, upsell, and renewal opportunities.
- Track employer growth performance, contract conversions, and revenue outcomes.
- Cultivate and convert relationships with employers, plan sponsors, patient cohorts, and third‑party channels.
- Introduce Duly to key employer decision‑makers and influencers using existing relationships and local market expertise.
- Develop, manage, and expand broker and consultant channels to drive qualified employer leads and closed business.
- Partner with brokers and consultants on RFP responses, finalist presentations, pricing strategies, and contract negotiations.
- Execute employer‑facing growth initiatives such as Duly Open Houses, Employer Health Fairs, and on‑site employer programming with clear conversion goals.
- Develop and execute direct‑to‑employer and direct‑to‑employee marketing strategies that support contract acquisition, program enrollment, and retention.
- Define and deliver employer communication strategies, including content for employer newsletters, benefit portals, and employee engagement campaigns.
- Identify and close partnership opportunities for targeted employers.
- Define and pursue narrow network and preferred provider opportunities with existing health plans to secure employer contracts.
- Evaluate the TPA landscape to identify and close partnership arrangements supporting tiered products and alternative employer solutions.
- Assess and engage employer aggregators and alternative purchasing models that create new routes to contracted employer growth.
- Structure partnership agreements in collaboration with internal stakeholders to ensure alignment with revenue, operational, and quality goals.
Qualifications
- Minimum education requirement: Bachelor’s degree in management, business, or related field.
- 5+ years of progressive experience in employer sales, growth, or marketing with demonstrated success closing new employer contracts.
- Expert knowledge of Self‑Funded, Fully Insured, and Taft‑Hartley employers and plan sponsors.
- Proven track record of originating, negotiating, and closing employer contracts and growth opportunities.
- Deep relationships with local employers, brokers, and benefits consultants that translate into closed business.
- Experience managing full employer sales cycles, including pipeline development, proposals, pricing, contracting, and renewals.
- Product development experience including defining value propositions, target markets, and implementation plans.
- Experience executing employer on‑site programs, health fairs, and promotional campaigns tied to measurable growth outcomes.
- Strong analytical skills with experience monitoring employer data, trends, and population shifts to inform growth strategies.
- Excellent written and verbal communication skills, including the ability to present and negotiate with C‑suite and senior employer stakeholders.
- Strong presentation and persuasion skills across large and small audiences.
- Experience working cross‑functionally with operations, clinical, marketing, and legal teams to close and launch employer programs.
- Advanced knowledge of Microsoft Office (Word, Excel, Visio, PowerPoint, OneNote, Project) and D365.
- Highly organized, results‑driven, and able to manage multiple concurrent employer opportunities.
- Preferred background in sales, community relations, employer partnerships, or growth program development.
Compensation
The compensation for this role includes a base pay range of $125k-188k, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives.
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