Digital Account Strategist

Overview

COMPANY is seeking a talented Account Strategist with digital experience who will oversee and manage relationships with our advertising customers. In this position, you will work collaboratively with our business development team to onboard new clients and ensure seamless campaign execution while providing a high-level of client service & support to your assigned customers.
The right individual will be a key contributor within the team and will report on all aspects of the clients’ business to executive members of the organization. This position involves sales and client negotiation/support, liaising with internal and external teams, providing advertising creative deadlines, technical specifications, reporting and tracking fulfillment on behalf of the customer.
Responsibilities

Strategize with and on behalf of the client to come up with winning direct-response campaign ideas across web/mobile based on the client needs and target KPI’s
Capable of communicating with CEO’s and other high-level executives on the client-side
Utilize CRM (Salesforce.com) to update client profiles and ensure accurate information
Manage internal approvals and insertion order contract review
Communicate creative ad specifications and creative lead times to Advertisers
Partner with internal teams to ensure online advertising campaigns are implemented in an accurate and timely manner
Review campaign performance periodically and provide any recommendations on behalf of client to campaign managers for optimization purposes
Effectively comprehend and discuss any necessary campaign reporting with direct supervisor and customer
Interact with finance department in regards to billing requests/issues
Provide sales administrative/account related support
Responsible for creating, optimizing and maintaining internal processes and controls relating to client success
Prepare sales proposals to up-sell/cross-sell clients whenever necessary
Thorough understanding of strategic goals of the company and the flexible thinking necessary to adjust quickly when needed in order to support them
Key Measures of Success

Growth in Revenue and Profitability of accounts.
Time to live, from contract signature
Accuracy and timeliness of reporting
Ensuring client KPI’s and expectations are continuously monitored and met
Customer retention
Tools

SalesForce for logging all information about accounts
Google Docs, Excel, and Dropbox
Join.me, Uber Conference, Skype
Qualifications

3-5 years of experience in digital/mobile advertiser management
BA or BS from a top tier university; Bachelor’s degree required
Previous customer service-oriented role a plus
Strong work ethic; desire to work in an entrepreneurial environment
Existing knowledge of Salesforce is preferred
Understand the marketplace, the competitive environment, our products/services and their impact on the customers business
Ability to interpret pricing and contract proposals
Constructive, positive outlook and persistence in the face of obstacles
Excellent Customer Service, interpersonal, and communication skills
Good organizational and time management skills
Strong written and verbal communication skills
Ability to manage multiple tasks
Quickly assess problem situations and prioritize deployment of solutions
Additional Information

Interested candidates should apply on our website.

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