Senior Station Manager

AMZL Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.

Key Job Responsibilities

Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations

Drive vision for station team and create quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed the business plan

Problem‑solve for closing gaps between performance and goals

Set and clarify requirements and expectations for Operations, Area and Shift Managers. Measure performance, provide feedback, and hold Ops Managers accountable for their performance and the performance of their departments

Manage an environment concerning the delivery of Amazon orders directly to customers, subject to ever‑rising volume and complexity, operating on a 24/7 basis

Manage day‑to‑day relationships with multiple Delivery Service Providers (DSPs)

Present operational metrics regularly to the senior leadership team

Hire and develop top talent. Create and implement a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement

Leverage the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into improvement plans for the functional area

Cultivate a strong culture and engagement throughout all levels of the delivery station team

Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network

Work with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Basic Qualifications

Bachelor’s degree or equivalent, or 2+ years of Amazon experience

7+ years’ direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last‑mile manufacturing, engineering, production or distribution environment

Demonstrated track record of delivering performance and financial based results in high‑pressure environments

Experience with performance metrics and process improvement and lean techniques

Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations

Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems

Excellent communication skills (including local language and English, written and verbal)

Experience managing third‑party resources on a regional
ational scale

Experience managing contingent workforce in a business with peak seasons

Candidate must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

Preferred Qualifications

Degree in Engineering, Operations or related field and MBA preferred

Experience in a startup environment

Ability to handle changing priorities and use good judgment in stressful situations

Interest in long‑term career development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Benefits: health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Base salary range: 135,000.00 – 182,700.00 USD annually.

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