PRODUCTION AGENT L1

Production Agent L1

This job is available in a full remote model. Are you passionate about making things happen, staying organized, and building strong customer relationships? At Wipro Romania, we're looking for a proactive and communicative Order Management Associate to ensure smooth and successful delivery of services to our global clients. Since 2007, Wipro Romania has been a key part of Wipro's global presence, offering innovative solutions to clients across industries. Join a diverse team where your contribution truly makes a difference.
What You'll Be Doing
Coordinating the Delivery Process
Manage and oversee the progress of customer orders (Telecommunication products)
Collaborate with internal teams and partners to keep things moving
Monitor progress and make sure everything stays on track
Contribute to improvements in the way we deliver services
Working with Customers
Validate order details and confirm requirements with customers
Stay in touch with all stakeholders during the process
Keep customers updated on progress and proactively manage expectations
Handle any issues that arise and ensure a smooth resolution
Ensure a positive experience and high satisfaction throughout the process
Supporting Project Delivery
Support planning and timelines for delivery success
Provide updates to internal teams and help set realistic expectations
Work with both internal teams and customers to manage priorities
Partner Coordination
Help manage the activities of external service providers
Follow up on service readiness and any early challenges
Support quality assurance and smooth handover
Sharing Knowledge & Mentoring
Share your experience with new team members
Contribute ideas for process improvements
What We're Looking For
Fluent in English and German (spoken & written)
Great communication and interpersonal skills
Strong organizational skills and attention to detail
Customer-first mindset with a proactive approach
Able to manage several tasks and priorities calmly
Positive, collaborative team spirit
Confidence to work independently when needed
A desire to grow and contribute to a global team
What We Will Offer You
Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)
Great career opportunity to work for one of the biggest brands in the world in a unique work environment
Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
Child Birth Allowance
Sport events sponsorship for employees
Complex Record & recognition scheme (both non-monetary and monetary options)
Monthly subscription @ Bookster - the first modern library for companies in Romania
Employee Referral Program with attractive incentive schemes
Extra annual leave days depending on the total length of working experience at Wipro
Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects
Mandatory Skills: Customer Service